You are looking at an item in our knowledge base (KB) right now. In fact, other than our home page, the content for our entire site is housed in our knowledge base and displayed using our Web Services.
Interested in seeing some example implementations of our customers? Click here to view.
How we use our KB and our Web Services to manage all the content on our Web site
The content you are viewing now is found in knowledge item #130 (KBID). The Web page http://www.fuzeds.com/Samplesites.aspx uses one of our Web services to display KBID 130. By doing this, we are able to easily maintain content using our knowledge base and still have all content attributed to our URL for SEO (Search Engine Optimization) purposes. You can also link to the KB content directly by going to www.fuzeqna.com/fuzeds/consumer/kbdetail.asp?kbid=130, which has been defined to automatically display the content with the desired wrapper page.
Using our Web services, you can easily pull in the top 10 items relevant to a page in the body of your internal or external Web page (for example) or have a rollover effect on a field in a form that defines how the field is used. We look at the knowledge base as a big and powerful content repository that must be able to render content wherever you want it: your Web page, a customer's phone, or someday even on your refrigerator! The Fuze Suite allows you to easily control who can edit and view each piece of content, and we make it easy to get the content where it's needed.
Fuze Digital Solutions uses the same technology we provide to others.
By moving around our Web site, you will see examples of how the Fuze Suite can be integrated and utilized to quickly find answers, ask questions, provide feedback and even manage Web site content -- our News and Privacy Policy are just two examples of this. Our benefits page is using our Web service to display KB content and our page to request a personalized demo is KB content running in an iframe.
Fuze can also easily be integrated into your Intranet, too. Since our knowledge base supports both public and private information, integration with an intranet makes great sense!
To view a flash providing examples of integrating the Fuze Suite with your Web site, click here.
To view a presentation by a customer about selecting, implementing and using the Fuze Suite, click here.
To see how Fuze client, Bellco Credit Union, is using the Fuze Suite's 2-way secure Message Center
(for communications within and outside of online banking with no duplicate logins), click here.
Below are examples of how some customers have opted to integrate the Fuze Suite into their Web sites.
Each one is somewhat different, which will begin to give you an appreciation for the flexibility you have when integrating our solution. Next to each link we have identified some of the areas Fuze is being used. Don't be surprised when the line between Fuze and the rest of the Web site begins to blur!
Example sites:
Most of the examples shown are running in a hosted model on Fuze servers, although you have the option of running a licensed version of Fuze on your servers. Also worth noting is that several customers have initially run Fuze in a hosted model to get them up and running in days and then converted to a licensed model later. All data captured while running on Fuze's servers is moved for you and the total transition to your servers only requires 15 minutes or so downtime. Fuze goes where you want it!
Authorize.net http://www.authorize.net
See "Customer Support" in top navigation
PlayPhone http://www.playphone.com/HelpAnswer.aspx?keyword=&Operator=or&service=4
This implementation is creatively using one of our Web Services to create a custom look and feel. PlayPhone has used our Web Services to seamlessly integrate their Fuze Suite instance into partner sites, such as with BestBuy, National Geographic, Black Entertainment Television and Bravo TV.
Check out http://mobilestore.nationalgeographic.com/Help.aspx as one example.
Washington State Employees Credit Union http://www.wsecu.org
See Search Box on left side of home page and linked to throughout their site.
Seattle Metropolitan Credit Union www.smcu.com
See "Info Central" and several links throughout, such as the "Did you know?" section on the right hand side of the IRA page: https://www.smcu.com/personal/iras.html
Midway Games http://www.midway.com/page/SupportCustomer.php
This provides a good example of the Fuze Suite running in an i-frame.
Watermark Credit Union http://www.watermarkcu.org
"Answer Center" in the top navigation presents a separate window.
CareerBuilder.com http://www.careerbuilder.com/JobSeeker/Help/
Their cover page uses context sensitive links to drive users to relevant questions or categories of information in the knowledge base, and they're calling their Contact Us form with question types pre-selected.
Bellco Credit Union https://www.bellco.org/ (Licensed version running on Bellco/OTS servers)
See "Answer Center" in the top navigation. This implementation is fully integrated with Online Banking and provides 2-way secure messaging to all members. Check out a video case study of Bellco's Fuze Suite implementation.
Calendars.com www.calendars.com
See "Help" on top navigation of home page. Check out the cover page....it's just a knowledge item!
Wright-Patt Credit Union http://www.wright-pattcu.coop
See "Help" on top navigation of home page. Note how their Web site's Google Search Appliance includes results from their knowledge base.
Washington State Health Care Authority http://www.hca.wa.gov
See "FAQs" on left navigation of home page.
WECU www.wecu.com
See "Info Guy" on right top portion of page
iQ Credit Union www.iqcu.com
See "Information Desk" in top navigation
AAA Arizona www.fuzeqna.com/aaaarizona ("FAQ Search")
NOAA: http://answers.noaa.gov/
(Licensed version running on NOAA servers)
Wine and Hospitality Jobs http://www.wineandhospitalityjobs.com/
See FAQs in main navigation
sample integration knowledge base clients info center answer