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• Demo Introduction
• Sample customer sites
• Fuze Suite overview
• Partner Demo
• Fuze Suite modules overview
• Self & assisted service integration
• 2-way secure communications
• How the Fuze search engine gets people to answers faster.
• Getting users to answers and why Google-like engines don't work!
• Overview of knowledge base
• Types of inquires captured
• How inquires are routed
• email and contact management
• Incident handling features
• Managing within service levels
• The secure Message Center
• The benefits of having a complete user support and feedback history
• Creating targeted contact lists