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Implementation Services

Success begins with strategy

A successful UC project begins with a strategy that aligns to your organization’s needs, not only now, but also in the future. Whether you are looking to expand your business by hiring remote employees or opening offices internationally, your communications and collaboration tools will need to grow with you. Your UC solution should be uniquely designed to meet your business goals as well as your technical needs. There isn’t a one-size-fits-all communications solution so you shouldn’t expect the implementation of the solution to be any different. Fuze offers implementation services and expertise to ensure that your solution is designed and implemented the way that you need it to be done.

Each customer engagement follows our Implement 3D methodology -

Phase 1: Discover

Phase 2: Design

Phase 3: Deploy

Fuze implementation engagements include:

  • • A dedicated team of industry experts including a project manager
  • • A detailed review of business and technical goals to be achieved with an enterprise communications and collaboration solution
  • • Site survey and deployment schedule
  • • Architecture and network design
  • • Support process and workflow overview
  • • Education planning
  • • Service assurance and functional testing
  • • User training and materials
  • • ‘Go-Live’ transition support
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Customization Services

Upgrade your communications experience

We get it; you’ve made investments to your technology stack and you want to reap as much ROI from those investments as you possibly can. Fuze offers integration services that tie together data from your existing enterprise applications with the Fuze platform to provide and enhanced communications experience for your employees, business partners, and customers.

In this engagement, the Fuze team will:

  • • Meet with you to understand the various roles, personas, and use cases in your organization who would benefit from this integrated offering.
  • • Design workflows that capture the right level of data from your enterprise apps to provide a personalized business interaction, configured specifically to meet the roles, personas and use cases defined in the discovery meeting(s).
  • • Implement the integrated capabilities across the employee base that you’ve identified.

Choose from our list of pre-built application integrations or let us build one for you.

Pre-built integrations include:

  • Salesforce
  • Netsuite
  • Jira
  • Zendesk
  • Servicenow
  • Salesforce Service Cloud
  • Zoho
  • SugarCrm
  • Bullhorn
  • Microsoft Dynamics
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