Our Community Knowledge Base is Like No Other
The Fuze Suite Community Knowledge Base is the first and only patented social knowledge base (KB) that allows designated community members, both internal and external to your organization, to create new KB content and improve existing content. Check out KB content that clearly delineates the article, related content (which can vary by user) and the related conversations that is all about getting relevant stakeholders involved to improve and create KB content. Of course you have control over who particpates and can see this format.
A comprehensive social knowledge base approach
Community Knowledge Base also includes supporting infrastructure and metrics that facilitate, motivate, measure, recognize, and reward broad stakeholder participation, because it is simply not realistic to expect internal staff to have all the practical knowledge required to ensure KB content provides sustainable value to all stakeholders. Other KB providers have integrated community software with their applications, but only to the extent that members are allowed to create new social knowledge base content. They do little to ensure that existing content is maintained. The unique functionality of the Community Knowledge Base taps into the cumulative wisdom of your community without ceding your editorial control, so that content is consistently accurate and aligned with your brand's message.
Better Community Knowledge Base, Better Social Knowledge Base - FuzeDigital