5. Modular Components

Optimization you can't get with generic search engines

When searching your support knowledge base, if stakeholders can't get answers quickly, nothing else matters.  Generic search engines are readily available and provide an easy and inexpensive solution -- our competitors integrate those with their KBs. We, instead, believe it is critical to provide the fastest and most accurate KB searches to our community members and have, therefore, developed our own search engine optimized to quickly search and locate information and answers from the Fuze Community Knowledge Base.

Our proprietary search engine leverages all information available in the content, meta data, and usage analytics captured within the Fuze Suite to provide superior results that improve over time. Better results mean customers get answers faster and are more willing to use Fuze's self-service functionality, rather than requesting assistance from your support staff. Some Fuze clients are experiencing customer self-service rates in excess of 90%.

Review these slides to learn more about our search capabilities and be sure to ask competing solutions how they address this vital component.