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Fuze Worldwide Support

Fuze offers a variety of business communications and collaboration tools to support enterprises of all sizes and industries, globally. To deliver best-in-class customer support to all of our customers, operational excellence is a key component to our success—and ultimately our customers’ satisfaction. The Fuze support offerings were designed with customer satisfaction as our top priority, and with the understanding that each customer environment is unique and, as such, technical support needs vary. Fuze offers four levels of support for our customers, Core, Enhanced, Premier and Platinum Support, allowing you to choose the best offering to meet your business needs.
Learn more about Fuze Customer Support in our Worldwide Support Guide >

Fuze Support Offerings

Core
  • Point of Contact
  • • 2 Global
  • Inital Response T ime
  • • P1 - 4 hours
  • • P2 - 12 hours
  • • P3 - 24 hours
  • • P4 - 48 hours
Enhanced
  • Point of Contact
  • • 5 Global
  • Inital Response Time
  • • P1 - 2 hours
  • • P2 - 6 hours
  • • P3 - 12 hours
  • • P4 - 24 hours
Premier
  • Point of Contact
  • • 2 Global
  • • 2 Per Site
  • Inital Response Time
  • • P1 - 1 hour
  • • P2 - 3 hours
  • • P3 - 6 hours
  • • P4 - 12 hours
Platinum
  • Service Delivery Manager included
  • Point of Contact
  • • 2 Global
  • • 2 Per Site
  • Inital Response Time
  • • P1 - 30 minutes
  • • P2 - 90 minutes
  • • P3 - 3 hours
  • • P4 - 6 hours
Included in All Support Tiers
  • • Software Updates
  • • 24 hour support including access to self-service administrative tools
Optional: Add-ons
  • • Service Delivery Manager
  • • Extended Network Operations
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