The Complete Enterprise Communications System

Identified by Aragon Research

As we move into the future of hybrid work, unified communications solutions like Fuze are critical to engaging and connecting a distributed workforce. The continued innovation and new features within the Fuze platform are ultimately designed with today’s flexible workforce in mind—and will continue to be.

Aragon Research, the premier Silicon Valley research firm for communications and collaboration, has recently included Fuze in three of its major reports in the business communications space. The firm conducts vigorous research to stay current on the trends and providers. The combination of Fuze’s UC&C offering and a solid and growing install base for contact center positions Fuze well for the growing demand for an integrated UC&C suite.


A Leader in the UC&C Globe
A Leader in the UC&C Globe

Identified in the report for the fifth time. Noted for overall capabilities in unified communications and collaboration along with market growth.

A Leader in the Video and Web Conferencing Globe
A Leader in the Video and Web Conferencing Globe

Named in the report for the third time. Noted for its ease of use and wholly owned IP for audio, video, and chat.

A Contender in the Intelligent Contact Center Globe
A Contender in the Intelligent Contact Center Globe

Identified in the report for 2021. Noted for its contact center focus and mobility experience.

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Aragon Research does not endorse vendors, or their products or services that are referenced in its research publications, and does not advise users to select those vendors that are rated the highest. Aragon Research publications consist of the opinions of Aragon Research and Advisory Services organization and should not be construed as statements of fact. Aragon Research provides its research publications and the information contained in them "AS IS," without warranty of any kind.

The Aragon Research Globe graphically depicts a detailed evaluation of a specific market and its component vendors. Aragon Research examined several major providers in the unified communications and video conferencing markets based on its three dimensions of analysis: strategy, performance, and reach. “Leaders” are noted as having comprehensive strategies that align with industry direction and market demand, and perform effectively against those strategies. “Contenders” have strong performance, but more limited or less complete strategies. Their performance positions them well to challenge for leadership by expanding their strategic focus.