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Considering Cloud? What to Demand of Your UCaaS Provider

March 24, 2016 by Amanda Maksymiw

Everyone’s talking about it: cloud. For those of you in the market for a new cloud service provider, you might be wondering what to expect. There are certain things you can and should demand from your new service provider, making sure you keep communications running smoothly in the cloud.

Remember to D-E-M-A-N-D the following things to set your business comms up for success in the cloud:

  • Defined success. Set the foundation by asking your prospective cloud service provider how they’ll ensure your success. What does that mean? Systems need to be always on to be successful nowadays. To check for this, ask about high availability of data and service. Working with someone who has been around long enough to know how to translate your business objectives into a vision for UCaaS, deployed in a smart way, needs to be at the top of your checklist.
  • Easy integration. Does this cloud provider play well with others? That’s something you’ll want to discover, so that they can tap third-party APIs for a truly integrated experience with your existing business apps. Make new friends and keep the old? It’s possible with the right CSP.
  • Mobile-friendly. For simplified mobile application deployment and management, you should look no further than UCaaS. Rather than assuming your cloud service provider has this down pat, clarify support, integration, and Wi-Fi connectivity.
  • Analytics. Dashboards are important. They help companies act more readily on insights available to them with increased data across the board. Take the time to explore the dashboard capabilities of a potential cloud provider. If it’s easy to use and fuses together data aggregated from distinct sources across a business suite, you’ll be able to see how the platform can have a real impact, making the process that much clearer.
  • Network flexibility. You should be able to ask your cloud service provider to use its own MPLS network or use your existing network. In today’s world, you should have options. Using your own network can have real advantages. Providers who limit you to working within their network is a restriction you shouldn’t have to deal with.
  • Disaster recovery. Disasters happen, but your data should never be negatively affected if a data center failure occurs. Whether from human error or Mother Nature, your cloud service provider needs to have the proper business continuity setup in place to account for any downtime, programmed with redundancies in its architecture to keep you online and active, no matter what.

Get more details on what questions to ask a prospective cloud communications provider here.

Amanda Maksymiw
Amanda Maksymiw

Amanda is responsible for setting and managing the Fuze content marketing strategy including creating, producing and publishing engaging content. Throughout her career, she's worked with fast-growing tech companies and VCs on developing content marketing, influencer marketing and social media strategies. Amanda received her BBA in Marketing from the Isenberg School of Management at the University of Massachusetts, Amherst.

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