VoIP solutions have the potential to radically improve performance for companies of all kinds. Every organization, regardless of size or sector, relies heavily on communication tools to keep its employees engaged, productive, and satisfied with their positions.
That much is clear. The only real question that business leaders must address in this area, then, is whether to pursue on-premise or cloud-based VoIP solutions. While both have their own advantages and disadvantages, companies are increasingly turning to cloud phone service options. Why? Here are three factors that convince organizations to embrace hosted services when they upgrade their business communications solutions.
Time ManagementOne of the biggest benefits that cloud services, including cloud-based communications systems, offer to businesses is greater time management for the IT team. With a hosted solution, there is no need to install or, critically, maintain servers and other hardware on-site - instead, these responsibilities fall to the cloud services provider. As a result, a company's in-house IT team can focus its time and efforts on more strategic, higher-level projects. This makes the organization better able to make important IT upgrades and tackle ambitious programs that would otherwise take a back seat to day-to-day maintenance.
FlexibilityCloud VoIP solutions are more flexible than on-premise alternatives in several capacities.
Perhaps most importantly, the cloud makes it easy to add new users quickly. In a matter of hours, a new employee can have his or her own VoIP line up and running. With an on-premise solution, this process is typically more complex and time-consuming, making the company less flexible.
Just as significantly, pricing is more flexible with cloud-based communications systems. Rather than paying a fixed rate, firms are only charged for the services they actually utilize. This means that a company will not be hammered by fees in the event of a sudden spike, nor will it be forced to pay for services it doesn't need during a period of minimal activity.
Business ContinuityLast, but far from least: Cloud-based VoIP offers superior business continuity capabilities compared to on-premise alternatives.
This is thanks to the fact that the service is operated and provided by a third-party, off-site entity that should have significant and geographically diverse backups. This way, a company that is struck by a natural or man-made disaster can continue to make and receive business phone calls. Employees can even continue to use their business phone numbers, despite operating from outside the physical office. The cloud minimizes the risk of downtime or disruption.
For all these reasons, the advantages inherent to cloud-based VoIP systems make a compelling case in favor of adoption, and countless businesses have already benefited from these solutions.