VoIP has cemented its reputation as a leading resource for companies' telecommunications needs. With a VoIP solution in place, firms can increase call quality and cost efficiency while setting the stage for the move to a complete unified communications platform in the near future. All of this makes VoIP adoption the obvious choice for many organizations.
What is less clear is which VoIP provider a given firm should partner with. This is a crowded space, one growing increasingly crowded every day.
To help navigate this field, here are three key attributes that business decision-makers should look for when evaluating potential VoIP vendors.
FunctionalityOne of the biggest misconceptions in the realm of VoIP adoption is the notion that every solution is essentially the same. In reality, this is hardly the case. Any two VoIP solutions will likely differ from one another in a number of notable ways, a fact which is perhaps most noticeable and significant in terms of the systems' functionality. More specifically, while the majority of VoIP offerings will provide a suite of basic capabilities and advantages, many will have additional options that can add further value to the solution.
For example, WhaTech noted that advanced VoIP solutions may feature call screening, three-way calling, and welcome message recording capabilities. Others may include some but not all of these functions, while still others will offer none.
Additionally, the source noted that some VoIP solutions have robust mobility features, but others cannot accommodate mobile users very well.
To choose the right VoIP solution, business decision-makers should work closely with their employees to identify the most desirable features and then examine the available options in light of these preferences.
DependabilityObviously, any business will want its VoIP solution to be dependable. But not every VoIP provider can deliver an entirely reliable offering.
To find out which VoIP options are likely to perform the best in this capacity, business leaders should look at vendors' specific strategies and means of dealing with the potential for outages. In many cases, the best option will be to look for a cloud phone service provider, as the cloud is by its nature typically more robust and dependable than legacy approaches.
CostCost is undeniably a critical factor - that goes without saying. What is worth pointing out, though, is that determining a VoIP service's cost is not always simple. Unfortunately, some vendors tend to charge hidden fees or underplay likely costs until the client has deployed the solution. By then, it's too late to change tactics.
To avoid this outcome, business decision-makers should look for VoIP vendors that have positive reputations and that are willing to fully disclose the nature of their billing. Transparency is key for true affordability.