There is generally a pretty substantial gap between one’s desire to change and the actual occurrence of that change. Most people want to improve their current communications setup, but their managers tell them that it’s “too expensive” and that they should stick to “the way we’ve always done it.” Often, managers themselves want to change, but are bound by uncertainty. Indeed, it is easy to attribute the ultimate downfall of the best laid plans to money and the fear of restructuring.
But what if a change resulted in less money spent and more convenience? What if short-term investment led to long-term gains—both financially and otherwise? Welcome to the world of Unified Communications as a Service (UCaaS), where employees are happier, productivity increases, and companies ultimately fare better. It doesn't matter if a company has 10 or 10,000 employees—its leaders' utmost priority should be ensuring that the communications landscape is efficient, easy-to-use, and unified.
Here are three frequently overlooked reasons your company should consider a move to UCaaS:
1. You'll get an improved infrastructure.
Your company is structured around a network that is hard-wired and hard to change. Your IT manager knows this, but he doesn’t want to deal with an externally hosted solution. He fears that making the leap would mean dealing with new problems and having to learn a big, complex infrastructure that he is unfamiliar with.
If only that fear were justified! According to Gartner, UC infrastructure is much easier to construct and maintain than hard-wired, analog phones, as it is maintained by “server-based products and software that provide a central platform for communications” that deliver “more consistent user experience across a wider range of communications channels and features.” By letting UC companies host your solution, you no longer maintain your own servers or internal infrastructure. And—thankfully for IT managers—it actually makes their job easier.
2. Expansion is made simple.
Have you ever had an analog phone line added? Though this sounds like a routine task, it can prove to be a huge hassle: it takes time and requires the phone company to send a worker to your location to run cables through your entire office. Furthermore, it can be incredibly expensive—both in terms of installation and monthly fees.
UC changes all of this. Because it is hosted via the Internet, there is no need to pay for a multitude of different phone lines—simply ensure that your network is robust enough to meet the bandwidth demands of your workplace. Better yet, there's no need for cables—in fact, some devices, such as your cell phone, operate wirelessly. Whether you’re adding employees or moving them around within the office, there’s no longer the need to add or modify a physical line. Instead, you can simply add the device to your network.
3. Voicemail is no longer inconvenient
Though an important component of communication, many of us have come to hate voicemail. The robotic “enter your password, then press pound” expression continues to be the bane of the mobile phone users' existence. Additionally, replaying the message can be an arduous task—one that many users of conventional voicemail don’t even realize is a possibility.
No more. With visual voicemail, accessing your messages no longer has to be an annoyance. Instead, your voicemails are in front of you, and are able to be fast-forwarded, rewound, paused, and replayed with ease. To top it all off, this feature produces a transcript of the entire voicemail, meaning you don’t even have to hear the audio to receive your colleague’s message.
Change can certainly bring trepidation. But change that will save money, increase efficiency, and make employees happier is reason to get excited. What are you waiting for?