According to Toolbox for IT, the number of remote workers increased 79 percent from 2005 to 2012, bringing the total to 3.2 million. In order have employees complete their responsibilities off-site, businesses need the proper tools. If workers don't have the same access to their files and communications out of the office, they won't have any flexibility.
Luckily, UC solutions provide the necessary platforms to allow employees to have the same abilities at home as they do on-site.
- Mobile convergence - With UC, there is no separation of landlines and mobile phones. Business calls can be transferred to an on-the-go worker's cellphone and vice versa. There's no chance of a client not being able to contact an employee, and voice mailboxes have become redundant. Corporations don't have to worry about losing business due to a worker being out of the office because he or she is always reachable.
- Constant communication - UCaaS provides plenty of options for employers to stay in contact with their staff. Email, instant messaging for business, and audio conferencing are just a few methods. However, there is also one that allows the gap between office and home to close. Video conferencing allows for face-to-face communications between co-workers, which adds a more personal touch to the conversation. People will be able to see the facial expressions and gestures that accompany tones, which will offer a better understanding of each person's opinions.
- Presence - Whether people are in the office or working from another location, they need to know who is available to collaborate and communicate. Presence technology gives employees the ability to update their availability, as well as see who else is online and where, according to TechTarget. Productivity will increase since people won't be tracking down their co-workers. They'll immediately know who to contact and the best way to go about it.
- Cloud - Employees can't work from other locations if they don't have access to their files. A cloud service allows them to open their documents anywhere. Everything can be saved to the cloud, which will free up space on the internal server and allow for easy collaboration between in-office and remote workers.