According to Webster’s, efficiency is defined as “the ability to do something without wasting materials, time, or energy.” Though most companies share the ultimate goal of achieving efficiency, the reality is that the majority of today's employees end up wasting materials, time, and energy in their day-to-day activities. Papers—printed with good intention—are strewn across desks, their significance unclear. Phone calls are made, but seldom returned. Even emails—often considered to be the most effective use of communication in the workplace—rarely get the message across. If only all of that energy could be channeled into productive results.
Fortunately, unified communications (UC) can greatly help reduce the negative expending of energy, not to mention financial resources. By streamlining the processes you execute on a daily basis, UC can put you on your way to a more efficient workplace.
1. No more dropped calls.
When using private branch exchanges (PBX), there is a distinct possibility of your call being dropped or otherwise encountering trouble. Many people endure this unfortunate occurrence everyday, as a misconfigured network can wreak havoc on business. Luckily, UC has eliminated this problem. With failover capabilities throughout the world that anticipate network outages, UC ensures that your communications will not be interrupted by anything—from a downed tree caused by a thunderstorm to a multi-vehicle accident that takes out transmission lines.
2. You can be reached anywhere.
Gone are the days when being at your desk was the only time people could reach you. Sure, the advent of cell phones—and later smartphones—helped, but many people are still unaware of how to best reach co-workers, dialing work extensions instead of cell phones, or vice-versa. With four-digit dialing that routes calls to any desired device, UC providers have figured out how to make sure you are always able to receive an important call—no matter where you are.
3. All your mail in the same place.
Regardless of how it's presented or how it gets there, the intention of all mail is the same—to convey messages from one person to another. The problem is that mail coming via multiple avenues can cause confusion. Take voicemail, for example. In addition to being a pain to access and rewind, until now, voicemail was located deep in the bowels of phone networks. With visual voicemail, your messages can be played on your computer as a media file. Additionally, you can read a transcript of your message in your inbox as an email.
4. Less maintenance.
Complex communication infrastructures can result in cacophony and high costs. Coaxial cables, not to mention the phones they link, become less reliable as they age, forcing IT departments to re-vamp their internal networks. Given that UC-based communications are Internet-based, you simply need to ensure that your Internet connection is up and running. The rest will take care of itself.5. More money in your pocket.
Let’s face it: the Internet can be expensive. But not nearly as expensive as many distinct phone lines. When your phone is based in a UC network, you don’t need to pay ridiculous sums simply to maintain a communications infrastructure. Nor should you have to fork over a ton to pay for multiple individual lines. While your Internet connection must be strong, the investment is all the wiser (and less) when you think about how much you’ll be saving in the long run.