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5 Ways Unified Communications Changes Workplace Dynamics

May 15, 2014 by

The ink is dry. After many months of deliberation, you've finally pulled the trigger on moving your communications to the cloud. You know that this decision will yield positive results and you feel confident that the way you do business is about to change for the better.

Despite your excitement, you have some concerns. How will the new system change the way your employees engage? Will people become more productive with the new technology in place, or will it have the reverse effect and be distracting? Breathe easy. The reality is that the ways in which you communicate will be drastically improved post-implementation, and you can look forward to a more productive, efficient workplace. Here are five reasons why.

1. Relationship-Building Via Videoconferencing

Videoconferencing is one of my personal favorite components of UC. For a long time, the most effective way to share information among a group of people in real-time was to utilize online chat rooms or dial into conference calls. With videoconferencing, participants can do much more than simply hear voices or see words typed on their screens. By being able to see fellow participants during conversation, it is much easier to gauge nonverbal communication, as messages written or heard without the benefit of facial expression can appear to be harsh or curt. Furthermore, the potential problems caused by interrupting one another (which happens often during conference calls) will significantly decrease. Videoconferencing allows for a decrease in confusion—resulting in an increase in productivity.

2. Convenient Voicemail

Unless you have an iPhone, you’ve probably grown to hate voicemail. The whole concept of entering your password, then pressing pound is not only inconvenient, it’s unnecessary, thanks to visual voicemail. Being able to listen to your messages in an accessible, straightforward way—whether on your desktop, laptop, or mobile device—transforms checking voicemail from a cumbersome, time-wasting task into what it should be: an effective way to relay messages.

3. Impactful Messaging

When it first came on the scene in the 90s, instant messaging was something only college kids and people on Wall Street utilized. Since then, IMing has become an integral part of workplace communication. With the advent of unified communications, the benefit of unified messaging is being realized by more and more people everyday. Having separate message systems for different devices (such as email, instant messaging, and text) can cause crossover and hassle. But with unified instant messaging, one message can be delivered to all of your devices, enabling access regardless of your location.

4. Presence’s Pivotal Role

This one’s a given. Hours of precious time can be wasted trying to track down employees who ultimately aren’t available, whether it’s by phone, email, or taking an elevator to another floor only to be greeted by an empty office. By being able to see whether someone is present or not, you can better use your time—contacting them when available, waiting when they’re not.

5. The Magic of Mobility

Having a computer in one place, a tablet in another, and a phone in a third often prompts misunderstanding and confusion. With mobile UC solutions, the same software can be used on all three units (or more, if you prefer.) By making multiple devices uniform, rather than distinct components that are difficult to separate and organize, you will see greater ease in use, an increase in efficiency, and savings of valuable time. Furthermore, being able to give people a single phone number regardless of whether you are at your desk in an office building, in your home office, or on the road makes it easier to conduct business for everyone involved.


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