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Is Your Unified Communications Optimized? Analytics to the Rescue!

Firms should embrace analytics to fully take advantage of UC solutions. 

August 20, 2014

The Internet of Things Will Drive New Enterprise Analytics

The Internet of Things, or IoT, usually refers to the proliferation of sensors and other types of data collection devices that are networked so data can be automatically collected. A fitbit is a good example – ...

August 06, 2014

An Analytics Mashup of UC and CRM Data for Inside Sales Visibility

Here at Thinking Phones, we talk a lot about the value of advanced analytics as part of a cloud UC platform. We use analytics to help our customers better understand their businesses, but we take the practice w ...

July 30, 2014

Batman: UCaaS's Biggest Fan

Is Batman a fan of unified communications? You bet.

July 14, 2014

Unified Communications Analytics: Delivering More Than Insight

When UC and analytics are combined, the results can be tremendous.

July 09, 2014

Data-Driven Process Improvements With a Human Touch

Dr. Arthur Langer, who oversees executive IT management programs at Columbia University, wrote a compelling article on data-driven decision making with the premise that strictly using data to make business deci ...

May 27, 2014

Analytics & the Real Value of IT

A 2013 CIO magazine article discussed the importance of redefining IT’s value – moving it from a cost center to a business driver. In the article, CIOs from an automotive supplier, a pharmaceutical company, ...

February 18, 2014

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