Is Your Unified Communications Optimized? Analytics to the Rescue!
Firms should embrace analytics to fully take advantage of UC solutions.
August 20, 2014
The Internet of Things Will Drive New Enterprise Analytics
The Internet of Things, or IoT, usually refers to the proliferation of sensors and other types of data collection devices that are networked so data can be automatically collected. A fitbit is a good example – ...
August 06, 2014
An Analytics Mashup of UC and CRM Data for Inside Sales Visibility
Here at Thinking Phones, we talk a lot about the value of advanced analytics as part of a cloud UC platform. We use analytics to help our customers better understand their businesses, but we take the practice w ...
July 30, 2014
Batman: UCaaS's Biggest Fan
Is Batman a fan of unified communications? You bet.
July 14, 2014
Unified Communications Analytics: Delivering More Than Insight
When UC and analytics are combined, the results can be tremendous.
July 09, 2014
Data-Driven Process Improvements With a Human Touch
Dr. Arthur Langer, who oversees executive IT management programs at Columbia University, wrote a compelling article on data-driven decision making with the premise that strictly using data to make business deci ...
May 27, 2014
Analytics & the Real Value of IT
A 2013 CIO magazine article discussed the importance of redefining IT’s value – moving it from a cost center to a business driver. In the article, CIOs from an automotive supplier, a pharmaceutical company, ...
February 18, 2014