Three surprising trends from Call and Contact Centre Expo 2019
This week, Fuze joined over 7,000 enterprise professionals at Call and Contact Centre Expo in London, alongside partners NICE+InContact and Five9. The event provided an opportunity to both share our expertise a ...
March 29, 2019
3 Biggest Advantages of a Cloud-based Contact Center
One of the most powerful ways that firms can take advantage of cloud computing is in the form of a cloud-based contact center. Such an approach offers a number of critical benefits that traditional on-premise contact centers simply cannot match.
September 18, 2015
Knowing When to Call: Closing the Deal with an Optimized Calling Strategy
We talk a lot over here about being at the forefront of technology that enables seamless communication anytime, anywhere and from any device. The widespread adoption of mobile devices at home and in the enterpr ...
July 29, 2015
Seven Weekly Stats: Airlines Have a Lot to Gain from Unified Communications
When airlines first came about, flying was a luxury. Passengers could look forward to premium meals, luxurious seats, and high-class service. Nowadays, flying is much quicker and more affordable, but it has com ...
July 22, 2015
4 Reasons You Should Switch to VoIP - Today
Unified communications solutions have a tool that your call center can significantly benefit from: VoIP.
July 20, 2015
Unified Communications Improves Customer Retention
The customer service contact center needs to be efficient and flexible to provide consumers with the engagement they need, which is why businesses should switch to unified communications.
July 13, 2015
Sports Teams Improve Sales with Unified Communication
Unified communications provides sports teams with a system that streamlines customer service.
June 05, 2015
Cloud-Based Contact Centers Offer Major Advantages
Cloud services offer a number of advantages that on-premises alternatives simply cannot match.
February 27, 2015
Seven Weekly Stats: UC Contact Centers Keep Customers Happy
It’s clear: no matter the industry, client interaction is the lifeblood of any business. And for organizations that are in the retail or customer service sectors, the way they treat their patrons is even more ...
February 24, 2015
Millennials Driving Unified Communications Contact Center Adoption
One of the best ways to cater to millennials by embracing high-quality unified communications tools in the contact center.
February 18, 2015
Cloud, Mobile Poised for Broader Contact Center Deployments in 2015
Industry expert Matt Lautz suggested that both mobile and cloud based contact center solutions will become increasingly prominent and important in the coming year.
January 26, 2015
Diversity Is Key for Future Unified Communications Strategies
Diversity is a critical aspect of successful unified communications solutions.
January 22, 2015
Cloud, Unified Communications Essential for Optimized Contact Centers
While every contact center is unique, there are two key resources that organizations should focus on to improve performance: cloud computing and unified communications.
January 15, 2015
Upgrade Your Contact Center with the Cloud
Cloud-based contact centers can deliver superior service, greater cost-efficiency, and numerous other benefits.
November 10, 2014
Unified Communications in the Contact Center: A Powerful Upgrade
If you want to maximize your customer service capabilities, then you need to optimize your contact center, both in terms of your personnel and the resources at their disposal. Unified communications can help your company do just that.
August 28, 2014
The Contact Center 80-20 Rule
Tucson, Ariz. – It was just 8:00 a.m. here, but the IT executive from a Midwestern specialty foods company wanted to give a contact center math lesson. “Our contact center has all the bells and whistles anyone ...
October 28, 2013