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Three surprising trends from Call and Contact Centre Expo 2019

This week, Fuze joined over 7,000 enterprise professionals at Call and Contact Centre Expo in London, alongside partners NICE+InContact and Five9. The event provided an opportunity to both share our expertise a ...

March 29, 2019

3 Biggest Advantages of a Cloud-based Contact Center

One of the most powerful ways that firms can take advantage of cloud computing is in the form of a cloud-based contact center. Such an approach offers a number of critical benefits that traditional on-premise contact centers simply cannot match.

September 18, 2015

Knowing When to Call: Closing the Deal with an Optimized Calling Strategy

We talk a lot over here about being at the forefront of technology that enables seamless communication anytime, anywhere and from any device. The widespread adoption of mobile devices at home and in the enterpr ...

July 29, 2015

Seven Weekly Stats: Airlines Have a Lot to Gain from Unified Communications

When airlines first came about, flying was a luxury. Passengers could look forward to premium meals, luxurious seats, and high-class service. Nowadays, flying is much quicker and more affordable, but it has com ...

July 22, 2015

4 Reasons You Should Switch to VoIP - Today

Unified communications solutions have a tool that your call center can significantly benefit from: VoIP.

July 20, 2015

Unified Communications Improves Customer Retention

The customer service contact center needs to be efficient and flexible to provide consumers with the engagement they need, which is why businesses should switch to unified communications.

July 13, 2015

Sports Teams Improve Sales with Unified Communication

Unified communications provides sports teams with a system that streamlines customer service.

June 05, 2015

Cloud-Based Contact Centers Offer Major Advantages

Cloud services offer a number of advantages that on-premises alternatives simply cannot match.

February 27, 2015

Seven Weekly Stats: UC Contact Centers Keep Customers Happy

It’s clear: no matter the industry, client interaction is the lifeblood of any business. And for organizations that are in the retail or customer service sectors, the way they treat their patrons is even more ...

February 24, 2015

Millennials Driving Unified Communications Contact Center Adoption

One of the best ways to cater to millennials by embracing high-quality unified communications tools in the contact center.

February 18, 2015

Cloud, Mobile Poised for Broader Contact Center Deployments in 2015

Industry expert Matt Lautz suggested that both mobile and cloud based contact center solutions will become increasingly prominent and important in the coming year.

January 26, 2015

Diversity Is Key for Future Unified Communications Strategies

Diversity is a critical aspect of successful unified communications solutions.

January 22, 2015

Cloud, Unified Communications Essential for Optimized Contact Centers

While every contact center is unique, there are two key resources that organizations should focus on to improve performance: cloud computing and unified communications.

January 15, 2015

Upgrade Your Contact Center with the Cloud

Cloud-based contact centers can deliver superior service, greater cost-efficiency, and numerous other benefits.

November 10, 2014

Unified Communications in the Contact Center: A Powerful Upgrade

If you want to maximize your customer service capabilities, then you need to optimize your contact center, both in terms of your personnel and the resources at their disposal. Unified communications can help your company do just that.

August 28, 2014

The Contact Center 80-20 Rule

Tucson, Ariz. – It was just 8:00 a.m. here, but the IT executive from a Midwestern specialty foods company wanted to give a contact center math lesson. “Our contact center has all the bells and whistles anyone ...

October 28, 2013

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