The Constantly-Connected Employee Survey: Does the Workday Ever Really End?
With all the talk of the importance of “work-life” balance these days, employees are still finding it hard to truly escape the pressures of work and be completely “off the clock.” In this always-connected socie ...
June 10, 2015
Sports Teams Improve Sales with Unified Communication
Unified communications provides sports teams with a system that streamlines customer service.
June 05, 2015
Seven Weekly Stats: The Value of Unified Communications in Real Estate
There is no debating the importance of mobile communication in real estate. Selling and buying buildings and properties necessitates a huge amount of interaction between a broker or agent and their clients. And ...
April 28, 2015
How Does Unified Communications Benefit Mobile Workers? Let Us Count the Ways...
Cloud-based unified communications provides remote workers with the same tools they have at their jobs.
April 24, 2015
Seven Weekly Stats: The State of Global Mobile Communications
Often times, I review the state of communications from a niche or particular market perspective in my weekly stats post. And with good reason: it is both interesting and informative to know the different ways t ...
March 24, 2015
Unified Communications: Jurassic Park Edition
The biggest omission at Jurassic Park? The lack of high-quality unified communications solutions for all staff and visitors.
March 06, 2015
Cloud-Based Contact Centers Offer Major Advantages
Cloud services offer a number of advantages that on-premises alternatives simply cannot match.
February 27, 2015
Seven Weekly Stats: UC Contact Centers Keep Customers Happy
It’s clear: no matter the industry, client interaction is the lifeblood of any business. And for organizations that are in the retail or customer service sectors, the way they treat their patrons is even more ...
February 24, 2015
Millennials Driving Unified Communications Contact Center Adoption
One of the best ways to cater to millennials by embracing high-quality unified communications tools in the contact center.
February 18, 2015
What's the Deal with Unified Communications?! (UC - the Seinfeld Edition)
If "Seinfeld" came on the air today, we might have missed out on some of its most iconic moments, thanks to the advent of unified communications.
February 13, 2015
Health Care Providers Must Increase Mobile Unified Communications Investments
The health care sector is lagging behind when it comes to mobile UC, and doctors widely wish that hospitals and clinics would make greater progress in this capacity.
February 10, 2015
Unified Communications Video Conferencing Use Won't Come Automatically
Here are several of the best strategies that company leaders can embrace to increase employee use of video conferencing resources.
February 09, 2015
Businesses' Unified Communications Practices Improving, but Hardly Perfect
Business leaders are certainly making progress, but there still remains a lot of room for improvement in the realm of UC strategizing.
February 06, 2015
Planning Needed to Ensure Unified Communications Usage
To maximize UC ROI, companies need to take steps to encourage usage among employees.
February 05, 2015
Cloud, Mobile Poised for Broader Contact Center Deployments in 2015
Industry expert Matt Lautz suggested that both mobile and cloud based contact center solutions will become increasingly prominent and important in the coming year.
January 26, 2015
Diversity Is Key for Future Unified Communications Strategies
Diversity is a critical aspect of successful unified communications solutions.
January 22, 2015
Seven Weekly Stats: How Unified Communications Can Help Combat Workplace Illness
“If you’re too sick to go to school, you’re too sick to watch TV, so you can spend the day in bed.” Needless to say, this common refrain from my parents meant that I was rarely absent from school. Fast forwar ...
January 20, 2015
Cloud, Unified Communications Essential for Optimized Contact Centers
While every contact center is unique, there are two key resources that organizations should focus on to improve performance: cloud computing and unified communications.
January 15, 2015
Seven Weekly Stats: SMS and Business
The beginning of short messaging service (SMS) messages was much like that of the Internet-based instant messages that preceded them: the majority of early users were teenagers and young adults. So understandab ...
January 06, 2015
2015: Not "The Year of the Cloud," but "The Year of Cloud-Based Unified Communications"
Given all the evidence, it seems fair to suggest that 2015 will be "The Year of Cloud-based Unified Communications."
January 05, 2015
Mobile Unified Communications Market Growing Fast
The mobile unified communications and collaboration market is rapidly expanding across the globe, with no end in sight.
December 05, 2014
Upgrade Your Contact Center with the Cloud
Cloud-based contact centers can deliver superior service, greater cost-efficiency, and numerous other benefits.
November 10, 2014
Unified Communications in the Contact Center: A Powerful Upgrade
If you want to maximize your customer service capabilities, then you need to optimize your contact center, both in terms of your personnel and the resources at their disposal. Unified communications can help your company do just that.
August 28, 2014
The Contact Center 80-20 Rule
Tucson, Ariz. – It was just 8:00 a.m. here, but the IT executive from a Midwestern specialty foods company wanted to give a contact center math lesson. “Our contact center has all the bells and whistles anyone ...
October 28, 2013