Unified Communications to the Third Power
Big things are happening for us here at Fuze. How big is big? We’re raising things to the third power. That’s right, it’s unified communications cubed: Global Voice + Video + Collaboration. We’re bringing yo ...
February 11, 2016
3 Reasons Why Analytics Is Invaluable for UC
Here are three of the most important reasons why analytics is so invaluable for UC.
December 04, 2015
New approaches to UC management, innovation
With so many companies now relying upon unified communications solutions and management support, new trends are sprouting up regarding the innovation taking place among vendors and the user demands fueling transformation in the marketplace.
December 02, 2015
Let's talk UC analytics
Virtually every aspect of business management has become a bit more reliant upon advanced software and reporting tools, and unified communications is no exception to this movement today.
November 30, 2015
Integrated UC Analytics for the Complete Picture
With integrated UC analytics, business leaders can gain unprecedented insight from the massive amounts of communication and enterprise data their firms collect on a constant basis.
September 10, 2015
Getting the Most out of Presence Solutions
Here are three tips for maximizing the value of presence solutions.
September 08, 2015
How Can Unified Communications Analytics Improve Job Performance?
Unified communications analytics provides insight into how your company is performing.
August 13, 2015
Improving Contact Center Performance with Real-Time Intelligence
With a unified communications solution that incorporates real-time intelligence, contact center personnel can provide a huge boost to service quality, leading to more satisfied customers and agents alike.
August 12, 2015
4 Reasons You Should Switch to VoIP - Today
Unified communications solutions have a tool that your call center can significantly benefit from: VoIP.
July 20, 2015
How to Optimize Your Hiring Process
By implementing a unified communications system, businesses can simplify their hiring process.
July 15, 2015
Hosted Unified Communications Solutions Gaining Ground
Hosted UC can provide a major competitive edge.
March 27, 2015
Cloud Unified Communications Altering the Sports World
Sports teams are using cloud-based services to ensure they give fans and athletes the experience they need and deserve.
March 09, 2015
Unified Communications Video Conferencing Use Won't Come Automatically
Here are several of the best strategies that company leaders can embrace to increase employee use of video conferencing resources.
February 09, 2015
Leverage Unified Communication Analytics to Achieve Universal Adoption
All too often, companies deploy UC tools, only to find out that their workers have either avoided using these resources or only scratched the surface of the available services' capabilities.
January 30, 2015
Unified Communications Analytics Offer Major Value
UC analytics should be seen as a necessity for any company interested in leveraging UC solutions.
January 19, 2015
Many Factors to Consider When Choosing a Cloud Unified Communications System
Business leaders need to take into account a wide range of factors when choosing a UCaaS system.
December 29, 2014
Podcast: A View of the Future of Enterprise Cloud Communications
Join UCStrategies' Michael Finneran, Jim Burton, and Evan Kirstel as they chat with our very own Steve Kokinos during an "Executive Insights" podcast focusing on mobile initiatives, the shift in enterprise clou ...
December 18, 2014
The Plot of 'Interstellar' Would Have Been a Lot Simpler with Unified Communications
Would the use of high-quality UC make "Interstellar" a more exciting movie? Probably not. But it certainly would have been a shorter and less disaster-filled adventure.
November 19, 2014
Become the Good Kind of Monday Morning Quarterback with Unified Communications Analytics
If you're going to criticize performance, you need to have the facts on your side. UC analytics provides them.
November 17, 2014
Unified Communications Analytics are Evolving
While not a standard aspect of every UC platform, analytics is growing in importance.
November 12, 2014
Is Your Unified Communications Optimized? Analytics to the Rescue!
Firms should embrace analytics to fully take advantage of UC solutions.
August 20, 2014
The Internet of Things Will Drive New Enterprise Analytics
The Internet of Things, or IoT, usually refers to the proliferation of sensors and other types of data collection devices that are networked so data can be automatically collected. A fitbit is a good example – ...
August 06, 2014
An Analytics Mashup of UC and CRM Data for Inside Sales Visibility
Here at Thinking Phones, we talk a lot about the value of advanced analytics as part of a cloud UC platform. We use analytics to help our customers better understand their businesses, but we take the practice w ...
July 30, 2014
Batman: UCaaS's Biggest Fan
Is Batman a fan of unified communications? You bet.
July 14, 2014
Unified Communications Analytics: Delivering More Than Insight
When UC and analytics are combined, the results can be tremendous.
July 09, 2014
Data-Driven Process Improvements With a Human Touch
Dr. Arthur Langer, who oversees executive IT management programs at Columbia University, wrote a compelling article on data-driven decision making with the premise that strictly using data to make business deci ...
May 27, 2014
Analytics & the Real Value of IT
A 2013 CIO magazine article discussed the importance of redefining IT’s value – moving it from a cost center to a business driver. In the article, CIOs from an automotive supplier, a pharmaceutical company, ...
February 18, 2014