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Read more from Derek Yoo

The Importance of Company Values

I was born into Generation X, and like many others from my generation, I can lapse into cynicism when I don’t check myself.  I sometimes react to earnest action with suspicion and look for the angle even i ...

June 15, 2017

The Splintering of the Collaboration Experience

The Catch-22 of the modern collaboration experience can be summed up in this way: The more collaboration tools you use, the worse the overall collaboration experience is. Users have more choice in and are ...

September 06, 2016

Generational shifts driving communications change

There are few things I find as disruptive as messaging interactions that meander about without a clear purpose. You know the ones I’m talking about. The kind of conversation that generates a message every ...

August 04, 2016

PaaS Adoption Inevitable for Most Applications

I am increasingly convinced that the eventual adoption of Platform as a Service (PaaS) offerings is inevitable for most applications even if the number of applications built on top of PaaS offerings is relative ...

July 06, 2016

What Really Matters in Workspace Design and Communications: The Fuze Journey

  How much design needs to go into an office? In the very early days of Fuze we didn’t give a whole lot of thought to the physical design of our offices. When you are a bootstrapped startup, practica ...

June 23, 2016

Real-Time Reporting: The Evolution of a Backend Data Platform (Pt 3)

Over the last two days, I’ve highlighted how the Fuze backend data platform has evolved to meet growing customer needs. From communication data collection to business intelligence, we needed to address our syst ...

June 09, 2016

Business Intelligence Refined: The Evolution of a Backend Data Platform (Pt 2)

Yesterday’s blog walked through the ins and outs of a typical communications platform, and what we built our foundation on here at Fuze. When client demand had our data running hot, we knew we needed to explore ...

June 08, 2016

The Evolution of a Backend Data Platform (Pt 1)

In preparing a presentation that I will be giving at the Internet of Things Expo this week in New York, I had an opportunity to reflect on how our backend data platform has evolved over the last 10 years. While ...

June 07, 2016

An Inside Look at our Devops Process and Our Experiences with Docker

Docker, open platform for distributed applications for developers, is one of those technologies that everyone seems to be talking about these days.  There is lots of enthusiasm for Docker and for container ...

May 31, 2016

The Secret to Great UX is Data

I’ve written previously about the fact that the enterprise UC space being disrupted by consumer technologies. One of the key drivers of this consumerization of the enterprise is the superior user expe ...

March 30, 2016

Is the Enterprise Unified Communications Market Converging?

There is a convergence happening in the enterprise UC market today. I predict that this will further accelerate the consolidation we already see happening in the space. So, let me start by explaining what I mea ...

March 17, 2016

UC Trends and Predictions

It’s been a long time since I contributed to our blog, and I’ve made a New Year’s resolution to write more of these in 2016. I thought I would kick things off with some thoughts on how the UC space is changing ...

March 14, 2016

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