As students across the country sharpen their pencils, freshen their fall wardrobes, and memorize new locker combinations, it’s also a good time for enterprise leaders to re-educate themselves on the technology they are using to power their business and their workforce.
When it comes to managing communications in the enterprise, CIOs and IT teams need to consider several factors. In today’s digital era, there are more devices and communication formats than ever before. The sheer volume of data can pose unique sets of challenges when organizations evaluate solutions to fit the needs and preferences of their workforce, while also keeping in mind data management and security concerns.
Unified communications as a service (UCaaS) can provide a simple, cost-effective way for businesses to communicate and collaborate. But what are the benefits of implementing a UCaaS solution? Let’s review the “ABCs” of UCaaS:
All-in-one solution: In today’s app economy, the workforce mentality – especially among Millennials and the App Generation – is to seek out easy, intuitive solutions that help them be more effective in their job. For enterprises, this often results in an application sprawl, with teams adopting different solutions and tools for messaging, video conferencing, data sharing, and so on, across the organization. Not only can this result in clunky experiences for employees, it can also create headaches for IT when it comes to tracking these programs and maintaining overall organizational security. In implementing a UCaaS solution, businesses can give employees a one-stop-shop for all their communications. This helps IT better manage data sharing and security, and also provides employees with a seamless way to communicate both internally and externally.
Business continuity: UCaaS gives CIOs and IT departments on-demand scalability and built-in redundancy that ensure business continuity as an organization grows or expands to new regions. Technology stakeholders no longer have to worry about managing solutions across departments or geographies. A unified communications platform provides a centralized system to create continuity in billing, experience and security across the business, whether employees are in the office or working remotely.
Cost-savings: Managing multiple vendors, carriers and technologies separately and regionally is expensive and challenging. IT teams can be overwhelmed in handing and negotiating different contracts, billing terms, support agreements, service expiration dates and invoices – not to mention the logistical nightmare of managing an array of on-premise equipment. This traditional approach to business communications leads to wasted spending on different – and often overlapping – technologies that are fundamentally solving the same problems: communication and collaboration. Since UCaaS is in the cloud, it requires fewer IT resources for set up and management, and eliminates the need for a huge capital investment. At the same time, mobility has enabled more people to access these solutions from anywhere and on any device.
As organizations continue to embrace digital transformation across the enterprise, UCaaS presents a powerful way to enable employees to better collaborate and communicate, regardless of location or work environment. In tandem, it provides a streamlined and seamless approach that eases the burden on CIOs and their teams.
Avoid the back-to-school jitters this year and learn more about UCaaS and the benefits of a unified approach to communications here.