Though you may think of your cloud as being “above” most problems (literally and figuratively), the reality is that even the highest-quality services can encounter unforeseen issues. Weather, electrical, and other anomalies have the potential to wreak havoc on our daily routines. An earthquake or blackout may not be your doing, but it can still be catastrophic to your business.
Thankfully, in the cloud UC industry, there are solutions in place to mitigate these problems. Any cloud communications service you consider should feature built-in disaster recovery features, like a globally redundant network with failover systems that automatically kick into gear when something unexpected happens. Each UC service end point should be programmed to not only a primary data center, but also a secondary (and even tertiary) center that is ready and waiting to take the load in the event of failure.
At ThinkingPhones, disaster recovery is not considered separate from your primary service, and business continuity is built-in. If a business location is inaccessible due to natural causes or significant power or Internet failures, phones can be quickly and easily rerouted to designated back-up locations and devices.
Such capability proved critical to Baltimore-based specialty contracting firm STRUCTURAL, which didn’t miss a call during a once-in-a-century weather emergency. When Superstorm Sandy hit the East Coast, STRUCTURAL lost power in both of its New York locations as well as at its corporate headquarters in Maryland. The ThinkingPhones system automatically recognized that each of these locations was offline and immediately began routing calls to designated roll-over locations which included employees in other offices, mobile devices, and even employee softphones. Not a single inbound call was lost. In fact, the day Sandy hit, one of STRUCTURAL’s New York-based field crews was able to complete same-day site inspections of storm-damaged infrastructure because they were able to receive customer calls about the damage.
Life is full of unexpected events, but with adequate disaster recovery in place, you’ll be ready to face any cloud-related obstacle—no matter the size or severity.