According to Gartner, more that 75 percent of the workforce is now distributed. Of those distributed workers, more than 50 percent feel the tools provided do not support distributed work. If you are considering a refresh to your Unified Communications (UC) environment to address these issues, then be aware that most UC deployments have an Achilles heel: user adoption.
Chances are that you decided on a UC strategy – whether it be on-prem or in the cloud – to offer flexible, dynamic, and easy-to-use communications solutions to your employee base. But what happens if no one uses these UC tools to their maximum potential? The only way you’d really know was if you had a way to measure user adoption.
“For companies today, moving to a new unified communications solution is a leap of faith,” said Fuze’s VP of Marketing, Eric Hanson. “They realize that its success relies on user adoption, and that change can create friction for their employees if the process isn’t run smoothly. IT leaders need a solution that is optimized for their users’ experience. Additionally, they need an engagement plan supported cross functionally and designed to drive adoption and measurable business outcomes. With this they can proceed with confidence. This translates into value to the business with higher user engagement and greater productivity in the long run, and we are focused on the steps to get there in this discussion.”
Join Eric and UC expert Robin Gareiss, President and Founder of Nemertes Research, for our latest webinar on April 27 at 2 p.m., EDT. During the webinar, you will learn how to organize measurement along with the activities and deliverables necessary to encourage user adoption. Co-hosting with Enterprise Connect, No Jitter’s Associate Editor Michelle Burbick will moderate the engaging dialogue on this industry trend. Highlights will include:
- How to identify and measure the metrics that matter
- Actions that encourage (and necessitate) user adoption
- How to boost productivity and performance through employee adoption
We’re looking forward to a great discussion!
Guarantee User Adoption of UC: 3 Steps to Amplify IT’s Business Impact
Date: Wednesday, April 27, 2016
Time: 2-3 p.m., EDT / 11 a.m.-12 p.m., PDT