Unified communications' popularity has skyrocketed over the past few years as business leaders from every industry have come to appreciate the value this technology has to offer for their organizations. In many cases, UC tools are regarded as required, rather than optional. There is a growing agreement among decision-makers that UC solutions are essential for providing personnel with the resources they need to remain competitive in their given sector.
This trend has naturally increased the stakes for business leaders looking to implement or upgrade their existing UC technology. There are many solutions on the market, each with its own unique set of features and capabilities. This can make it rather difficult for decision-makers to confidently determine which option would be best for their specific needs.
There are a few key factors to keep in mind throughout the UC-selection process. However, among the most important things to focus on here is the need for high-quality UC basics. With all of the various options, it's easy for business leaders to wind up emphasizing potentially useful but subtle UC capabilities while overlooking the essentials.
With that in mind, here are three of the most important UC basics for company decision-makers to prioritize when searching for a new UC solution.
1. Call QualityWithout exception, every UC solution will need to include voice. There are many other channels that will likely join voice on the UC platform, but this is the single most basic, important medium for workers to communicate with one another and clients. When business leaders pay too much attention to determining which other channels and useful features to include, they may fail to determine whether the voice solution is adequate for the company's needs.
Quality is the most important criterion here. If employees will find themselves struggling to understand whoever's on the other end of the line when they make or receive a phone call, then it doesn't matter what other features the UC system's voice component may have - the platform will be seen as a problem and a failure by the workforce at large.
Of course, there is also the cost to consider. Business leaders need to be careful to choose a UC solution that can deliver high-quality voice without breaking the bank. A cloud-based VoIP solution is often the ideal option for firms looking to achieve this balance.
2. UsabilityUsability is another key UC basic that can easily go underappreciated. The fact of the matter is that in cases when UC investments fail to deliver satisfying returns, the problem is often a lack of use by the workforce. Employees will not automatically embrace a new UC platform as soon as it is deployed, and they will actively resist the technology if they perceive it to be unhelpful or unnecessarily complex.
That is why business leaders must look for UC solutions that are easy and intuitive to navigate and utilize. Additional features may be incredibly useful on paper, but they only come into practice when workers understand what they do and how to use them. Ensuring that the basic functionality is well-established and obvious is key for setting up further UC progress.