Enterprise UCaaS >

Fuze Named a Visionary in the Gartner Magic Quadrant 2020 Report for UCaaS, Worldwide

December 18, 2020 by Eric Hanson

A man wearing purple shoes is walking in the direction of a purple arrow, leading down a road

I believe, this year’s recognitions in Magic Quadrant and Critical Capabilities reports showcase that Fuze has the experience to back up our claim that we are the best enterprise unified communication cloud specialists in the space. We are not a meetings company attempting to specialize in business communications, nor are we a hardware infrastructure or productivity company attempting to drive more eyeballs to our broader platform. We know what works and what doesn’t—enterprise unified communications is what we do.


For enterprise cloud communications organizations, the global business climate has been turned upside down and, in many cases, has accelerated strategic planning for the prioritization of enterprise cloud services and collaboration by five years. This has resulted in the early arrival of the future of work to the here and now and makes analyst reports, like the 2020 Gartner Magic Quadrant and the 2020 Critical Capabilities for Unified Communications as a Service (UCaaS), Worldwide that much more important to us in the development of this strategy.


Fuze is proud to be recognized by Gartner again this year, as THE ONLY Magic Quadrant Visionary recipient in the report. I think this is due to Fuze’s strategic move in late 2019 to focus exclusively on servicing enterprise organizations around the world.


For buyers, a maturing market can make it more difficult to identify which vendors are best suited to address unique business requirements. These reports can help narrow the playing field.


We believe Fuze was named the only 2020 Magic Quadrant Visionary in enterprise UCaaS because:


●   Our strategic focus to deliver communications and collaboration solutions for global companies with 500+ users.


●   We know that the user experience matters. We designed our desktop and mobile apps with our customers’ needs and priorities first, resulting in a best-in-class user experience.


●   We have significantly improved our Contact Center offering, enhancing the overall user experience and adding more comprehensive capabilities.



In its 2020 Critical Capabilities report, Gartner has scored Fuze amongst highest three across all use cases. In these use cases, Fuze was scored:


●    Amongst highest two for the Multinational Organization Use Case- 3.86/5 (We believe this is due to our global strategy)


●    Amongst highest two vendors for Large Enterprise Use Case- 3.86/5


●    Amongst Highest two vendors for Mobility and Remote Working Use Case- 4.12/5, we believe likely from our ability to support frontline workers (or those forced to adopt flexible work strategies overnight). Large customers, like Easterseals of Southern California and Waste Management, have given testimonials that validate this. 


●    Amongst Highest three vendors for Midsize Enterprise Use Case- 3.88/5


●    Highest three vendors for Integrated Contact Center Use Case-3.97/5, we believe because of the significant investment we’ve made in both Fuze Contact Center and our partnership with NICE inContact. 


Proud to be Enterprise Cloud Solution Specialists

This year, we’re really pleased with our position in the 2020 Magic Quadrant and Critical Capabilities reports. We’re proud to be considered the only Visionary in the 2020 Magic Quadrant for Unified Communications as a Service, Worldwide, report by Gartner. We believe, this is because, more than ever, we’re doubling down on our commitment to being the best UCaaS specialists for the enterprise. Some of our larger peers are focused on transactional momentum while at Fuze, we are not afraid to do the hard stuff, tailoring solutions that maximize business value for our customers.


Fuze has over 10 years of experience and is dedicated to developing blended communications experiences. We’ve added rich video and screen sharing to phone calls, blended contact center capabilities within the core UC user experience, and the list goes on and on. We’re focusing on the way the world is working now by creating tailored solutions that contribute to employee engagement and productivity, ultimately helping our customer’s bottom line.


At the end of the day, we’re not afraid to take risks to really understand the complex requirements of our enterprise customers. We partner closely with and advise them on the optimal path to reduce the time to value as they look to compete in their given industries in 2021 and beyond.


Read the full report from Gartner here.


Required report attribution and disclaimer(s):


  • Gartner, Magic Quadrant for Unified Communications as a Service, Worldwide, Rafael Benitez, Megan Fernandez, Daniel O'Connell, Christopher Trueman, Pankil Sheth, 12 November 2020


  • Gartner, Critical Capabilities for Unified Communications as a Service, Worldwide, Christopher Trueman, Megan Fernandez, Daniel O'Connell, Rafael Benitez, Pankil Sheth, 17 November 2020


  • Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Eric Hanson
Eric Hanson

Eric is the Chief Marketing Officer at Fuze. He is responsible for setting the company’s global marketing strategy and overseeing demand generation, brand, and product & customer marketing. Eric works with other members of the executive team to lead the company’s vision and product strategy. 

Read more from this author
Subscribe to Fuze's Newsletter