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From Old School to New School: The Power of Voice-Led Communications

December 16, 2019 by Dean Holmes

Woman on her phone, with light streams all around her

Legacy PBX systems are quickly becoming a thing of the past as IT leaders begin to realize the true value of simple, scalable communications. Businesses are investing in the quality of their voice systems to stay ahead of future of work trends and competitive in a global talent pool. Ultimately, this shift means leaving traditional PBX systems behind once and for all, and looking to software experts to develop a more viable solution. 


At Fuze, we believe that voice communications is at the heart of all interactions, which is why we’re continually strengthening our cloud-based PBX system for the enterprise. With new enhancements to voice for desktop, mobile and contact center communications, say goodbye to the old school complicated — and clunky — PBX system, and hello to the cloud. 


Voice-based communications 

Before digital technology transformed the workforce, IT leaders could drop a phone on every desk and consider their PBX strategy covered. Because of this, quality of voice has become a fundamental assumption of communications, one that remains with employees throughout the transition to cloud communications. It is no secret that voice is the first and only thing we think about when it fails to meet its job: to work clearly and effectively. If voice fails, video quality and content sharing fall by the wayside because voice is the foundation of all communications.


Cloud-based PBX, inspired by you 

In our latest updates to Fuze’s cloud-based PBX, we listened to feedback from the most important communicators we know: our customers. Gathering feedback from our team, customers, and partners, we’re enhancing the communication tools our customers rely on to reach peak productivity and get their work done. 


With the growth of the mobile workforce, more employees are taking work on-the-go and relying on their mobile devices the same way we used to rely on desktops. As our phones transform from personal to professional communications devices, we now are able to be pinged at all hours of the day - and night. This may be manageable for users during traditional working hours, but when they go home to sign off, they need to be able to take control of their availability and the conversations around them. 


Because of this, we have developed Quiet Mode, which allows users to create a working schedule and turn on Do Not Disturb mode to avoid interruptions when they are offline or trying to get work done during a meeting-packed day. Allowing individuals to control when a user can and wants to be available greatly affects productivity and work-life balance, ultimately creating a healthy work environment across an organization. 


The PBX of the future

Today’s workforce looks vastly different than it used to, and it’s not an accident: some companies have multiple offices across the country, others across the globe, and some no longer have an HQ at all. But in order for the distributed workforce to effectively exist, clear, consistent voice communications needs to be at the core. 


Cloud communications enables the growing distributed workforce to stay connected, thinking less about troubleshooting communications obstacles and more about the task at hand. With cloud-based PBX, the workforce of today - and tomorrow - can rely on a network that is built to support their needs in order to stay one step ahead of their challenges. 

Learn more about Fuze’s Cloud-based PBX for the Enterprise here.

Dean Holmes
Dean Holmes

Dean is the Director of Product Marketing at Fuze. 

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