Businesses are digitally transforming at a rapid pace to support a booming remote workforce, with Gartner predicting that 74 percent of organizations are planning to permanently move to increased remote work. This dramatic shift has greatly increased the demand for UC solutions to help maintain business productivity and continuity, leaving many organizations to navigate which unified communications solution is the best fit for their company and budget.
While organizations may feel rushed to choose a vendor given the rapidly changing business landscape, it’s critical to take the time to deeply understand unified communication platforms , solutions and support services before business and IT leaders implement a wide scale deployment. Here are the top three reasons why businesses should “test drive” their UC provider.
Unified Communications Solutions & IT Infrastructure Compatibility
When evaluating potential UC providers, it’s vital for businesses to see firsthand how their existing IT infrastructure handles and handles the solution. For example, if the vendor is a large scale cloud solution, organizations may not know how their IT infrastructure will respond until they test the technology. By understanding how their IT systems integrate with a Unified Communication vendor , businesses can avoid making a decision that will cause them more frustration and unnecessary technical complexity down the line.
Unified Communication Product Support and Response Times
Consider each vendor’s service and support, as this will be key to deployment. How quickly can they respond to technical issues? How do they handle ongoing adjustments? If the UC provider is cloud-based, they must be able to assist with WiFi, firewall changes and enhancements that need to be addressed in real time. Ongoing support is critical and a POC enables customers to experience if a vendor provides quick response time and hands-on support, before making an investment.
Understanding Your Business Needs
When looking for UC platforms, it’s important to have a holistic understanding of your organization’s business needs. Through the testing process, you can work with your vendor to identify how their solution maps back to these goals, as well as other use case opportunities that you may have not previously considered. Include other stakeholders outside of IT in the testing process as well, such as decision makers in sales, HR or marketing, who may have more insight into other areas of the business.
Also avoid beginning the testing process too early. By taking the time to ensure that you and your organization's stakeholders are on the same page before entering into the testing process, you’ll gain a better sense of how vendors can strategically and efficiently customize their offering to support your business.
At Fuze, we view the testing process as a collaborative and transparent process between the customer and vendor. We offer everything from a one day workshop to a full week trial, and work closely with stakeholders to build out personalized environments that showcase the full day-to-day Fuze experience. We’re continuing to help our customers navigate the new normal of remote work and benefits of unified communications, whether that’s through mobile-first functionality, full access to rich analytics, or seamless contact center functionality.
To learn more about taking Fuze for a “test drive,” please visit: https://www.fuze.com/demo