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The End of Telephony is Near...Or is It?

November 15, 2019 by Bradlee Allen

Woman working at her desk with a headset on

The end of telephony is nigh! Well, not quite. But a clear digital transformation in telephony services is imminent, and business decisions that are made today will significantly impact companies tomorrow. So when it comes to telephony, what shifts should your business be considering? 


European service providers (BT, Orange, Deutsche Telekom, etc) are finally moving their telephony infrastructure stack to the 20th century (no, not the 21st century) and ending both sales and support for Integrated Services Digital Network (ISDN) services between now and 2025. 


Many businesses are still using ISDN, so making a change is required to ensure telephony services are supported in the next few years. You may be more accustomed to the term PSTN (Public Switch Telephone Network), which is what was used beginning with the origin of the phone in 1875. ISDN was launched in 1986 to increase the number of calls possible and reduce costs associated with telephony at the time. Yes, 33-year-old technology is still being used as the status quo in many businesses today. 


Today, service providers are finally taking the leap to SIP (Session Initiation Protocol) only. Doing so will allow companies to benefit from a pure Voice over IP (VoIP) solution, eliminating the need for as many gateways, carrier connections, and associated redundant hardware and connections — and, ultimately, reducing costs. 


So when it comes to your organization’s current telephony setup, there are several possibilities. You could deploy one of the three options detailed below:  


  • SIP Trunking: SIP eliminates the need for traditional ISDN services by providing an IP-only solution. SIP will increase bandwidth for more calls and leverages your existing system, whether your telephony system supports SIP or not.

  • Hosted Telephony: Hosted telephony removes the need for physical telephone systems, as everything is hosted in the cloud, thus creating a virtual phone system. Hosted telephony lets you benefit from all of the functionality of a phone system while allowing you to access your calls via any connected device— and connect office locations as well. However, if your provider isn’t a global one, you may need to deploy multiple hosted offerings across the globe. This involves multiple hosted partners, contracts, termination periods, and yes, you guessed it, more complexity— without introducing any capabilities beyond voice calling. 

  • UCaaS: Unified Communications as a Service (UCaaS) provides businesses with the full capabilities of a traditional telephony system without the dependency on any hardware, local carriers, or multiple hosted partners. UCaaS can provide all of these services in a single global cloud platform offering. In addition to telephony services, UCaaS providers’ rich audio and video conferencing, messaging, and content sharing capabilities cost the same or less than your current telephony investment. 


Once you understand the options detailed above, if you think your business is ready for change and a telephony service that is keeping up with the shift in technology, it is best to look at UCaaS. 


Fuze is the leading provider of UCaaS solutions. Our enterprise cloud communications platform provides the functionality of a traditional PBX without the hassles of on-premises solutions – capacity management, CAPEX spend, platform maintenance, and unpredictable costs from various access providers.


Additionally, Fuze leverages a resilient cloud infrastructure and QoS-engineered network to deliver the best enterprise-class IP PBX voice service available. Fuze is a truly global VoIP platform, combining the largest selection of countries available in a single unmetered price bundle, with local dial sounds and ringtones for an authentic calling experience.


Choose cloud-based service from Fuze for a seamless transition from ISDN to the highest standard of VoIP communication. With the end of traditional ISDN service in Europe rapidly approaching, organizations are now faced with the option to transition their communications experience to VoIP—entering a new era of cloud-based communications along with businesses worldwide. Ultimately, cloud-based communications platforms, like Fuze, allow companies to be more flexible, cut costs, and scale with the speed and growth of their business. 


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Bradlee Allen
Bradlee Allen

Bradlee Allen is the EMEA Product Marketing Manager at Fuze. 

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