Contact centers, like most businesses, needed to adjust their strategies, workflows, and expedite their digital transformation in response to the pandemic. Throughout the last year, successful contact centers have implemented new technology to support their remote teams and meet the evolving needs of the enterprise. In fact, according to Site Selection Group’s findings, 90% of the global contact center agents transitioned to working remotely as a result of social distancing mandates. This abrupt change directly caused enterprises to pivot and develop short and long-term plans to keep operations running smoothly while contact center agents weren’t together in a physical location. As we move into the future of work, and continue to address the current trends presented by COVID-19, providers are looking to offer contact centers agility so agents and supervisors can connect from anywhere, on any device.
Announcing Fuze Contact Center as a Standalone
With the transition to a hybrid workforce top of mind, we’re excited to announce a new offering to support both the traditional, and non-traditional contact center requirements. Fuze Contact Center will now be available as a standalone solution designed for new customers who want to move to the cloud and stay on top of their digital transformation and customer ecosystem. Fuze Contact Center delivers a powerful call routing engine to ensure callers are directed to contact center agents quickly, securely, and with clear voice quality, something that will remain important as teams continue to work from different networks around the globe.
Fuze Contact Center as a standalone solution gives enterprises the same core benefits of Fuze Contact Center that our customers know and love, except now with more cost-effective options and bundled Quick Start services for faster implementation. Highlight features and benefits of the new offering include:
- Faster Deployment: Fuze Contact Center allows organizations to quickly ramp up and enable agents in as little as 48 hours and we’ve included quick start services to provide a controlled cost for implementation.
- Mobile Access: For both supervisors and agents, access to Fuze Contact Center on mobile devices helps them stay connected, whether it’s an agent taking queue calls on their smartphone or a supervisor monitoring the queue from their tablet device.
- Integrating Your Business: Whether providing call queuing as a complement to Microsoft Teams, or leveraging the power of the Fuze Integrations Ecosystem to connect with other enterprise-grade applications, like Salesforce, Dynamics, Zendesk, Netsuite, or Bullhorn, Fuze Contact Center ties together your line-of-business applications for streamlining agent activities..
- Best-of-Breed Partnerships: From advanced voice and screen recording via Envision’s Click2Coach, Fuze’s latest partnership with Verint Monet provides a Workforce Management solution for customers who need scheduling and forecasting within the contact center. Customers with compliance requirements can also leverage Fuze’s new integration with Thetalake.
It’s clear leaders want to choose a service that allows them to get the most out of their contact center. That’s where Fuze comes into play.
Learn more about how Fuze's contact center offerings increase productivity and ensure accessibility.