Last Thursday, Fuze hosted our first ever productfest, a virtual event for customers, analysts, and industry thought leaders. During the course of the day-long event, various Fuze executives and subject matter experts presented on upcoming product releases and improvements that Fuze users can look forward to today and in the next few months. Highlighting our company commitment to innovation, the event was a success and garnered great questions and engagement from the audience.
Eric Hanson, Chief Marketing Officer, kicked off the day’s events by welcoming the audience and detailing more of our vision for hosting the event. This was followed by a company update on goals and strategic initiatives by our CEO, Brian Day, and President & Chief Operating Officer, Rob Scudiere. Brian and Rob discussed the success we saw as an organization in Q3 2020, including our revenue growth, as well as the vision for 2021: growing our customer base, driving customer value, expanding our ecosystem of partnerships, investing in innovation, and continued international expansion.
Following this, there were two product-focused sessions that were led by our SVP of Product, Jed Brown, and SVP of Engineering, Aaron Evans. These featured upcoming product releases and updates that were presented by members of the product team. The product announcements highlighted several key initiatives—first, the expansion of our integration ecosystem to advance enterprise productivity. The next generation of Fuze’s integrations with Microsoft Teams, Google Calendar, and Zapier are now here. These new offerings enhance end-user productivity and efficiency by embedding seamless calling, meeting, and chatting features deeper within the workflows across these adjacent technologies.
Next, we announced the expansion of our NICE inContact partnership to enhance Fuze’s global contact center offerings. This expansion further enhances the user experience for global contact centers through CXone, NICE inContact’s contact center platform. The new offering features an updated presence integration for contact center agents built on Fuze's new Presence API, ensuring agents can easily view the status of, and quickly connect to, the right subject matter expert to best assist the customer.
Finally, we announced platform updates that are purpose-built for the distributed workforce and their remote work experience. These updates include new features for improved scalability and mobility, upgrades to the Fuze Contact Center and IT management tools, allowing users to communicate effortlessly across devices and from any location, at any time.
Finally, we closed productfest with an extremely engaging customer panel, featuring various Fuze customers speakers from across many different industries: Stacie DePeau, Chief Information Officer, Easterseals Southern California; Michele Buschman, VP, Information Services, American Pacific Mortgage; Vimal Thomas, VP of IT, Yamaha; and Jason Mahoney, Principal Telecommunications Analyst, PTC. The conversation flowed easily, and each customer shared anecdotes detailing their organization’s communications strategy as COVID-19 shut down offices across the country.
The speakers detailed how using Fuze has impacted their company’s workforce, while working remotely during COVID-19. “When the COVID-19 pandemic hit, Fuze chat activity between our employees tripled, and audio and web conference activity went up almost eight times. People were eager to talk to each other and Fuze made that possible”, said Vimal Thomas, VP of IT at Yamaha. Also of note, the group discussed the very real symptom of remote work: fatigue and burnout. “Collaboration is booming. We now have to remind ourselves to take a step back at the end of the day and disconnect”, said Jason Mahoney, Principal Telecommunications Analyst at PTC, when asked about how he sets boundaries with technology at home.
Finally, the day ended––in the spirit of Oktoberfest—with a virtual beer tasting hosted by Nico Freccia of 21st Amendment Brewery. Attendees were able to sample different seasonal beers in their personalized Fuze tasting glasses.
Below are some images of Nico and 21st Amendment, which was decorated on theme for the presentation:
Our first productfest was a huge success—thank you to everyone who participated and attended. In the spirit of Oktoberfest: “Prost!”