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The Fuze Help Center: Providing User-Friendly Content through our Trusted Documentation Resource

January 14, 2022 by Michael Nyahe

Fuze Help Center

The Fuze Help Center is a publicly accessible resource providing end users with relevant product information to help them get the most out of Fuze. Some of the content includes:

 

 

Why am I sharing this with you? I spend my days at Fuze ensuring our users have the best content available at their fingertips. As a content creator, I can't think of a better way of providing you with the inside scoop about our products. I am at my happiest when I am able to share useful content, while ensuring the information is easily accessible. If you didn't know this, now you know - this resource is available to you at no extra cost. Think of it as having your own Fuze content guru at your disposal 24/7 through our Help Center.

 

If your organization is thinking about deploying a cutting-edge unified communications tool, then look no further. You can learn more about our product offerings by scheduling a demo with one of our experts. In the meantime, feel free to navigate to one of the links below to gain more insight about a specific Fuze product.

 

 

Empowering Users and Customers

 

empowering users

 

Remember the famous saying: “The customer is always right”? Let me try and break it down and demonstrate how it applies to help documentation. Organizations such as Fuze have realized that the one-size-fits-all approach of supporting customers is antiquated. Companies in the business of selling multiple products to a diverse customer base have had to adopt a new way of assisting their users. More and more organizations have implemented the use of chatbots to interact with users and prospective customers. I am not here to debate the pros and cons of such an application. I am just pointing out the fact that it has become more widely adopted. When faced with an issue they can’t resolve, some users prefer speaking with a person, while others would rather search for help on a knowledge base.

 

At Fuze, we take pride in empowering our users to self-help. Our internal data shows that most of our customers prefer browsing our knowledge base when looking for help. However, I would be the first to admit that we could be doing a better job in spreading the word about the resources available on the Fuze Help Center. Hint - it is one of the reasons I wrote this blog.

 

Final Thoughts

 

If you are an introvert like me or prefer searching for solutions to problems, the Fuze Help Center is here for you. If you are a customer using our desktop or web client, we make it easy to share feedback with us. Take a look at The Fuze Help Menu for information about setting up Fuze as a new user, new product features, accessing our online help, reporting product issues, checking for product updates, and sharing suggestions for product improvements.

 

Although I may not have the answers to all of your questions, I frequently review user feedback to help improve our documentation. My team and I are looking forward to hearing from you!

Michael Nyahe
Michael Nyahe

Michael is a Technical Writer at Fuze. 

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