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Fuze’s Recent Technological Patents Highlight Continued Company Vision & Technology Innovation

September 21, 2020 by Rob Scudiere

This summer, Fuzers have shown their commitment to our company's value of innovation, research and development as we’ve seen an influx of new technology patents showcasing evolving ideas in the unified communications space. In the midst of a very uncertain time, it’s been great to see Fuzers continue to press on with new ideas as a catalyst for our growth and extend our competitive differentiation. The innovation from Fuzers benefits not only the Fuze platform, but unified communications users worldwide. 

 

Here are some of the recent innovations and patent information Fuzers have received: 

 

Fuze Empowers Mobile Workforce with New Patent for Multi-Modal Communication

 

The US Patent and Trademark Office (USPTO) issued Fuze U.S. Patent No.10306071. The patented approach provides users with a unified communication history across multiple modalities such as chat, phone, voice over Internet protocol (VoIP), SMS, video calls, and meetings. The multimodal communication history also extends across multiple device types, including hard desk phones, mobile phones, desktops, fax machines, conference rooms, software softphones, and browser-based softphones. 

 

Fuze Streamlines Workflows with New Patent for Topical Group Communications

 

 

The USPTO issued Fuze U.S. Patent No. 10454695. The invention includes the ability to share and receive requests to start a chat group and provide a specific topic for the conversation. Group chat conversations are traditionally limited by a lack of flexibility to escalate communication based on the selected modality. The patent enables more dynamic content sharing across devices in topical group chats for a seamless multi-party communication experience.

Fuze Optimizes Communication Networks with New Patent for Address Book and Online Contact Management

 

The USPTO issued Fuze U.S. Patent No. 10469626B2. The invention automatically augments the contact and/or biographical information stored in users’ address books across computers and other personal devices, such as phones and tablets, pulling publicly available information sent and received via different communication and social networks. The contact information is collected in real time and displayed and accessed in the Fuze platform, giving users quick and easy access to the latest contact data. This new patent will be able to let you manage your contacts efficient and effectively. 

 

Fuze Adds Automation Enhancements with New Patent for Intelligently Joining Meetings

 

The USPTO issued Fuze U.S. Patent No. 10572859B1. The invention simplifies the effort to join a Fuze meeting with automated configuration that utilizes a confidence score, working to automatically identify guests and users. Conventional techniques for joining a conference call require a user to perform several tasks, including confirming identification numbers, entering registration codes, and/or identifying themselves through a series of audio prompts. These time-consuming and manual tasks are mitigated with this invention, ultimately simplifying the process of joining a meeting or call and limiting the potential for user error. 

 

Fuze Harnesses Machine Learning in New Patent for Distributing Communication Requests

The USPTO issued Fuze U.S. Patent No. 10616369. The invention uses machine learning to analyze live user data and historical communication patterns to inform predictive models that can quickly direct incoming communication requests from customers or internal employees. This provides organizations with greater insight into how to enhance and efficiently facilitate communication experiences, including how to best structure and manage resources to meet workflow demands. 

 

We are extremely proud of the innovative ideas that Fuzers are contributing to our industry on a global scale. These innovations once again prove that Fuze is at the forefront of the future of work. Congratulations to all, and we are looking forward to more to come! 

Rob Scudiere
Rob Scudiere

As President and COO, Rob oversees our post-sales functions at Fuze globally including Services, Support, Logistics, Product, and Engineering, to ensure an exceptional experience for our customers. Rob brings more than 20 years’ experience leading product development, information technology, operations, and professional services organizations in high-growth public and private high-tech companies.

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