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Improving Workflows with the Fuze for Teams Integration

January 07, 2022 by Fuze

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Editor's Note: This blog was authored by Hugo Monteiro and Diogo Masgalos.

 

Today's workplace is filled to the brim with all sorts of software. This trend is becoming a nuisance for employees, as they have to deal with increasingly complex workflows that reduce their efficiency.

 

A term was born from this trend, “context switching,” and it's on the radar of most managers.

 

With this in mind, here at Fuze we focus on meeting users where they work.

 

 

Our goal while building the Fuze for Teams integration is to ensure users can perform as many telephony workflows directly from the Teams interface as possible. We want the experience to be seamless, and to avoid the dreaded context switch. To accomplish this, we’ve added three new highly requested features in our latest release:

  1. Call history
  2. Voicemail
  3. Choosing your preferred device and number

Easy navigation and consistent experience with Fuze

 

With our tabs navigation system, users are able to easily move between sections in one single page. Easy access to Contacts, Call History and Voicemail are all part of the navigation strategy.

 

Each page within Teams was designed to have a consistent user experience with Fuze. Users should feel at home here, and have familiarity with the interface from their first interaction. What does this mean for productivity? Quicker onboarding with more capabilities, all without the headache of learning new software.

 

Call History and Voicemail

 

Easily access Fuze's Call History or Voicemails from within Teams without having to leave the platform, with simple clicks between tabs to access these sections.

 

Our Call History and Voicemails sections also offer filters to make it easier and help users find missed calls or new voicemails faster.

 

Image of Fuze software.

 

Choosing Preferred device and number

 

Another great feature we've added to prevent context switching is "Preferred Device" and "Calling Number"—making our Fuze extension more complete than ever.

 

Let’s imagine the following scenario: At the office, you use your desk phone to place calls. This means you will have it set it as your “preferred device” on the Fuze Desktop app. Now, imagine you plan to work from home the following day. At home, you use your laptop to manage your calls. Changing your preferred device is easy to do, but also easy to forget. In the shuffle to get out of the office and beat the traffic, you forget to change your preferred device before starting the trek home.

 

The next day, you make a call...and nothing happens. You’re unable to hear the deskphone ringing in your office—and your MS Teams interface doesn’t give you any indication that this is happening, so you’re running blind.

 

Well, not anymore! We're adding a new feature specifically so that users know which device and number will be used to place the call every time.

 

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Connect MS Teams status to Fuze

 

A common complaint from integration users happens when there are incomplete flows from one platform that do not transition perfectly to the other. In our case, when a user was engaged in a Teams meeting their status would be listed as "Busy," but they could still be interrupted by Fuze calls.

 

To solve this issue we have created an automatic synchronization system that can be activated in our Fuze for Teams extension's settings.

 

By enabling this setting, the user does not need to change their status on two different platforms, and changes in MS Teams status are automatically reflected in Fuze, once again promoting a faster, more efficient workflow and avoiding platform switching.

 

Our Teams integration is putting user experience first—and we’re super excited for what’s ahead with this integration.

 

Image of Fuze software.

 

Download Fuze for Teams

We are pumped to share these updates with our users—start using Fuze for Teams now and make your workflow faster and let us know what you think!

 

Written by: Diogo Masgalos, Product Design at Fuze, and Hugo Monteiro, Product Management at Fuze

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