For a firm to thrive, it needs to be not just willing, but eager to embrace new, exciting technologies. Waiting too long can make it difficult for a company to compete with rivals that, thanks to these new services, have become more agile, efficient, and effective.
For a while, unified communications met these criteria. Now, though, these solutions have become so common that unified communications is essentially a basic business tool. To gain an advantage, firms need to go further.
That's where hosted UC enters the picture.
The Next Big RevolutionBackup Technology's Sam Richardson recently emphasized this point. The author called hosted UC "the next big revolution." He explained that hosted UC essentially offers even greater flexibility for firms that are already taking advantage of cloud computing's high degree of adaptability.
There are a number of factors that make hosted UC solutions so invaluable for companies. As Richardson pointed out, they provide a single, easy-to-use interface by which employees can utilize a wide range of cloud-based communications tools. Obviously, this will have a positive impact on worker productivity.
Just as importantly, the writer noted that a hosted UC offering can collect large quantities of data, then integrate that information with the firm's database. At this point, the data can be run through advanced communications analytics tools, providing invaluable insight for company leaders and decision-makers.
It would be difficult to overstate just how important call analytics can be for a UC solution. This tool can not only ensure that the company's employees are using the available UC tools efficiently and effectively, but can lead to much broader developments throughout the organization. By understanding the nature of how employees interact with each other, their clients, and their partners, company leaders can develop big-picture communication strategies that will position the firm for success in the years to come.