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How Can Unified Communications Analytics Improve Job Performance?

August 13, 2015 by

Unified communications provides businesses with the ability to communicate in a plethora of ways both inside and outside the office. It integrates various tools and programs into one system to create a simple and easy-to-use solution. What if UC could take it a step further and provide insight into how your company is performing? With the business intelligence dashboard, it can.

Analytics Increases Transparency

There is an abundance of data available, but without any direction, it's useless. If you don't have a proper question or hypothesis, the information won't provide you with any answers. You'll be inundated with data in which no patterns will be found. However, with the use of business intelligence, you'll be able to simplify that information into easy-to-read pieces.

This can help you increase efficiency and revenue, according to TechTarget. If used correctly, business intelligence can streamline your workflow by pointing out bottlenecks and other areas of improvement. You'll also be able to gain an advantage over your competitors. If you have an insight into market patterns and consumer trends, you'll be able to make more informed decisions.

ThinkingPhones' UC analytics solution allows businesses to collect and analyze data and then make decisions based on the outcomes. The program can connect to both enterprise and third-party applications to provide you with in-depth knowledge of your business and its performance. Instead of having to look at your various accounts with disparate information, the analytics solution will combine all the data into one organized report.

BI Dashboard Comes With Various Benefits

Of course, just because you have the ability to view all this information doesn't mean it will be easy to understand. This is where the business intelligence dashboard comes in. The platform will take the results from your performance and call analytics and create visualizations that are simple to read, Cloud Tweaks explained. You'll be able to create charts and graphs and query the database to gain further insight.

ThinkingPhones' UC analytics program also comes with a dashboard that allows you to effortlessly manage your business. The platform will display employee and company performance across the board. You can see how your UC solutions are being used and if some tools are more popular than others. You'll also be able to monitor how your staff is behaving whether individuals are in the office or working remotely.

With this kind of visibility, your company will be able to improve its performance and save money. Business intelligence dashboards allow owners and managers to make real-time decisions that will impact the corporation immediately, as opposed to when a monthly or quarterly report is released, according to Cloud Tweaks. Because you'll be receiving regular updates, you won't have to worry about making last-minute decisions. Information is available right away as opposed to later down the line so you won't be hit with surprise data at any time.

This leads to increased productivity. You'll be able to take care of any hindrances instantly, which will create a more efficient workflow. When you have nothing to stress about, you'll see better results and increased profits.

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