Industry News >Unified Communications >

How Can Unified Communications Protect Business Data?

July 09, 2015 by

When disaster strikes, it can cause a plethora of setbacks for companies of all types and sizes. Phone lines could go down, servers may be hacked, data could be lost, or hard drives may fail. No matter the cause, situations like these may prove detrimental to businesses. That's why corporations need a unified communications system they can trust and rely on when negative events occur.

Cyberattacks Compromise Countless Companies

According to CNN Money, nearly 1 million cyber threats are released daily - more than 317 million were created just in 2014. These attacks can target your customer data, internal servers, or software and come in various forms, including malware, spyware, Trojan horses, and viruses. Without the proper security measures in place, companies make it easy for outsiders to gain access to private information.

In the bring-your-own-device world, complete business security can be difficult to employ. Employees are working from myriad locations using various devices, some of which may not have been distributed by the company. Without passwords, firewalls, virus protection, and other measures, files on personal electronics may be compromised. In a survey conducted by KRC Research, approximately 43 percent of employers claimed their workers used public networks to communicate with partners and third-party organizations. Another 30 percent said they used personal instant messaging services. The information that is passed through these systems can be anything from a casual conversation to competitive data, including legal contracts, pricing guides, and products plans, which puts businesses at risk, Industry Week explained. Disconnected systems can increase the security threat.

Luckily, unified communications companies, such as ThinkingPhones, have safety protocols built into their interconnected systems. To successfully serve its clients, the provider has implemented a variety of methods to keep data safe. ThinkingPhones uses virtual private networks, firewalls, and encryption to ensure their customers' information is secure through all kinds of communication methods, whether its email, the cloud, VoIP, or video conferencing. Keeping in contact with clients and employees has never been safer or easier.

Data Protection Keeps Businesses Online

Unfortunately, unauthorized access to customer information isn't the only benefit that drives cyberattacks. As seen with the breach of Sony Pictures Entertainment, hackers are now deleting company data as well as stealing it, Wired explained. Malware enters businesses' computer systems and completely wipes and reboots the servers, leaving companies with nothing. However, having a good backup measure in place can prevent corporations from losing all of their work.

ThinkingPhones has built-in redundancy in its UC solutions to keep everyone's information from being lost. The provider stores data on multiple servers across the globe, so that if one center is compromised, businesses won't lose their only set of files. ThinkingPhones' systems are fully connected while maintaining the integrity of each one.

Cyberattacks aren't the only causes of disruption among computerized companies. Failing phone lines and natural disasters may also interrupt the workflow. However, disaster recovery programs can keep businesses up and running without delay. ThinkingPhones' redundancy provides customers with 99.999 percent uptime and continuity without increased expenses. It also ensures that no calls go unanswered. With mobile convergence and IP telephony, client communications can be redirected to back-up locations and off-site devices.

Proper Protocols Prevent Threats

No matter what unified communications service a business goes with, it should still implement its own safety precautions. The company should regularly check and test the system and ensure everything is up to date. A security policy would also go a long way toward protecting client and business data from unwanted eyes. This should include guidelines for BYOD, data sharing, email, social media, and instant messaging for business. Passwords should be strong and changed frequently. Simple passwords, such as "123456" or "password," will not provide any level of security. Instead, employees should mix lowercase and uppercase letters, numbers, and symbols to ensure premium safety.

Subscribe to Fuze's Newsletter