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How Does Unified Communications Benefit Mobile Workers? Let Us Count the Ways...

April 24, 2015 by

With the popularity of mobile devices continuously growing, so too does the desire to work from home. But if employees are always on the go, they don't have access to documents on their hard drives at work. Cloud-based unified communications provides remote workers with the same tools they have at their jobs.

Increased Productivity

With the ability to work from any location at any time, employees have the opportunity to make their own schedules. Unified communications creates a user-based experience, rather than one reliant on devices, so employees don't have to be in the office to access anything, according to Network World. They have connections to their work phone number, email and projects no matter where they are. Even if employees can't make it into the office due to illness, bad weather, etc., they're still able to get their work done remotely.

UC solutions provide workers with the flexibility to access email and documents from their tablets, smartphones, and laptops, even outside of regular business hours. According to a survey in Entrepreneur, 67 percent of employees work an average of 24.7 minutes on their commute, doing anything from returning phone calls to answering emails, which adds approximately 41 more hours of production per day for every 100 employees. Mobility permits workers to get their tasks done whether they're on the road or on their couch. Eighty-nine percent of the survey's responders believe that detail increases their efficiency and motivation, the source explained.

Communication is Key

When it comes to working outside the office, keeping in contact with supervisors and coworkers is important. That may have been difficult before, but UC makes it easier. Unified communications provides multiple methods for staying in touch, including video and audio conferencing, instant messaging, email, and VoIP, Network Computing explained. Whether employees are traveling or in one location, they need to be able to communicate with the office. Through UC, work phone calls and emails get transferred to employees' mobile devices so that there is never a delay when dealing with clients or coworkers.

UC also helps when there are several people or departments working on the same project. Teammates need to be able to communicate with one another during the day no matter their location. Collaboration solutions, such as video conferencing and file sharing, allow them to work together and keep each other up to date. Instant communication is important for group projects, otherwise team members are kept waiting. Getting real-time data to mobile devices also ensures that employees don't miss anything, whether it's an important email from a client or an event invitation from a coworker.

Cloud-based communications provide companies with the perfect opportunity to give their workers flexibility. Mobility allows employees to work from wherever they desire without impacting their production and efficiency.

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