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Blog - Insights and Ideas on Unified Communications as a Service

How does unified communications enable the mobile worker?

As offices extend further outside traditional walls, businesses have had to race to become more effective in their management of communications systems and technologies to ensure optimal spend efficiency and worker productivity. Unified communications has certainly played a fundamental role in the modern workplace, notably granting the ability to function from virtually any location that has an Internet connection similarly to what's possible in the physical office.

At the same time, organizations that do not embrace the modern era of collaboration will struggle to maintain employee engagement, maximize productivity and optimize operational frameworks as a result. It would be nearly impossible to find a business in any region of the world or sector therein that can get by perfectly without adopting at least some of the popular tools involved in UC, but this does not need to be a factor any longer.

Cloud-based UC has helped fuel adoption across a greater range of entities in the past few years, and this also works to make the solutions involved a bit more flexible and accessible for employees in different locations. As a wealth of research has concluded, the modern worker is driven by mobile, remote and telecommuting allowances from employers, and UC can push companies in the right direction in these regards.

Mobilizing UC tools

First and foremost, cloud-based UC is having a broad impact on the ways in which UC-related IT service management and delivery are being handled, essentially ensuring that the technology does not go to waste at any time. For example, mobile Voice over Internet Protocol apps have become far more prominent in the past few years, especially for sales staff members and others who are on the go with greater frequency than others.

This particular tool allows employees to enjoy all of the functionality and seamlessness of VoIP without having to be at their desks to do so, improving collaboration consistency and resilience to disruption regardless of many threats. Similarly, more video conferencing solutions are being made available for mobile users, integrating with smartphones, tablets and other gadgets to connect employees to one another and customers.

Put simply, the act of mobilizing UC solutions will help to fuel the success of enterprise mobility programs such as BYOD, as the whole point of leveraging such a strategy is to maximize productivity, efficiency and engagement among the modern workforce. Everything from instant messaging to video conferencing and beyond can now be used through mobile devices so long as the business has taken an intelligent approach to provisioning the solutions.

Core demands

From a management perspective, telecommuting, remote work and enterprise mobility at large can be extremely challenging, complex landscapes to navigate. However, when the following core requirements are handled properly, the process can be a bit smoother:
  • Support: Mobile workers need to have access to support at all times in case one of the UC tools is not functioning properly, so make sure you communications technology provider offers this.
  • Security: One of the gravest concerns associated with enterprise mobility has been the loss of data. Make sure your UC tools and the devices employees use are secured from external and internal threats.
  • Monitoring: Performance management is not only important for contractual matters, but also for optimization of user experience purposes. Monitor your UC tools and activity therein for stronger results.
Again, many small businesses will benefit from the use of an MSP that can offer a range of UC solutions, as well as the guidance and support necessary to properly integrate, optimize and deliver the technology to users in any and all locations.

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