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How to Get the Best ROI with Unified Communications

August 10, 2015 by

Before investing in a new program or procedure, information technology employees need to prove to their chief information officers that the switch will be worth it. Many people turn to return on investment reports to give evidence as to why the technology will be financially beneficial. When it comes to deploying a unified communications solution, it's no different. The IT department is required to illustrate the advantages of implementing the system. However, both IT and CIOs will be happy they do.

Reduced costs

A traditional legacy system can get expensive. Businesses are required to pay for the hardware and each person will need his or her own computer and desk phone. Depending on the size of the company, that's going to add up. UC solutions require little to no additional costs aside from a monthly maintenance fee and an initial setup payment, TechTarget explained. An Internet connection will cover most of the services a business needs.

UC comes with countless tools, which will also help lower costs. Video conferencing limits travel costs, VoIP reduces cellphone bills, and presence, email, and instant messaging for business prevent employees from wasting valuable minutes calling a person who is away from his or her desk or is otherwise occupied, according to the source. When people know their calls are going to go unanswered, they won't use the time, money, and effort to try.

Quality Over Quantity

Because UC relies on the Internet, it may be nice to get the most bandwidth possible. However, that's not the way businesses should go about implementing the platform. More bandwidth doesn't necessarily mean better service. Instead, companies should focus on the quality of calls rather the number of incoming ones the system can take, InformationWeek suggested. They shouldn't sacrifice consistent call records for the ability to receive more communications. When organizations choose the right-sized UC solution for them, they'll be able to provide better service to their clients. They can always scale up if they need to.

Company Needs

UC solutions offer businesses countless tools to help them collaborate and communicate both inside and outside the company. However, not all of them will fit every organization. One of the best cases CIOs can make for ROI is scalability. When deploying UC, businesses only need to purchase the tools they're going to use, such as email and voice. They won't have to use money paying for those that will go ignored by employees. CIOs and IT employees can look at what each department needs to meet their responsibilities and only buy the ones they require, Toolbox for IT explained. If necessary, they can always add on features, like video conferencing and instant messaging. As long as the company's communication system is unified, employees will be able to collaborate with their co-workers better than before.

Business Optimization

While UC may be a new system for the company, it doesn't have to completely replace all previous technology. It can work with programs and equipment businesses already own. Mobile convergence eliminates the barriers between phones, computers, and tablets. UC solutions can also integrate with already existing applications, such as application program interfaces and customer relationship management software, according to TechTarget. UC isn't supposed to interrupt business. It should help to make it more efficient.

While CIOs may need to see the ROI of UC solutions before deploying them company-wide, they'll realize the benefits of putting the new system in place. With reduced costs and increased productivity, the platform will pay for itself over time.

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