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Increasing Employee Satisfaction With Unified Communications

July 16, 2015 by

Businesses are always looking for ways to increase productivity while reducing expenses. They can't run efficiently if their workflows are full of bottlenecks. However, unified communications offers a solution that may allow companies to work toward both of those goals. When employees have access to a wide range of tools, they are able to work wherever and whenever they would like, which leads to a plethora of benefits for employers.

Boosting Employee Satisfaction

In the past, people would have to physically come into the office and sit at their desks for eight hours, five days per week. What already seemed like a long day was made even lengthier by the commute to and from work. By the time they arrived home in the evening, there was little time to do much more than eat dinner, catch the news, and go to bed. This had the potential to lower employee satisfaction and retention.

Enter telecommuting. This offers employees the flexibility they crave, The Research Advisors explained. They can work from anywhere, whether that's the bookstore down the street or their home office. Their commute is completely eliminated, which offers them more time to mentally prepare for the day or to get a head start on their responsibilities. When they aren't confined to standard office hours, employees may even be able to alter their work hours to better fit the periods that they're the most productive.

Because of this, approximately 73 percent of people who work remotely are satisfied with their companies, according to Inc. magazine. This leads to higher employee retention and fewer instances of recruiting for businesses. With fewer training periods and more experienced workers, employers boost productivity and save the company money.

Providing the Right Tools for the Job

If workers who are allowed to telecommute did so for at least half their time, they could save American employers more than $700 billion, according to Inc. Companies could downsize their offices and buy less furniture. They'd also appeal to the various personalities on their staff. People have different work styles, and the traditional office setting can be unconducive to employees who need quiet and fewer distractions. With the right tools, telecommuting offers these workers an alternative.

Cloud-based unified communications ensures employees have access to their files and communication tools from anywhere. A cloud service allows workers to continue working on their previous projects without ever having to go to the office, as long as they have the proper programs installed on their own devices. They can use the same software and systems to accomplish their tasks for the day.

Employers won't have to worry about not knowing what their remote workers are doing. With presence awareness, business intelligence dashboards, and unified communications analytics, such as those from ThinkingPhones, they can monitor their employees' productivity.

They will also be able to maintain constant communication in a variety of formats with unified communications solutions. Instant messaging for business and email provide casual and easy ways to stay in contact, while video and audio conferencing add a more personal touch to the conversation. When co-workers can hear tonal inflection or see facial expressions, they'll better understand the other person's opinions and thoughts, Business News Daily explained.

"Nothing replaces the in-person meeting, voice call or Skype meeting," Scott Slater, the owner of Slater's 50/50, told the source. "This type of communication not only builds camaraderie , but it's also important to be able to see and listen to the tone of someone's voice, as emails can often get lost in translation."

With the right tools, businesses will be able to allow their employees to telecommute to work, which will reduce expenses and increase efficiency.

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