Voice over Internet Protocol phone systems were among the first technologies to be released that brought standard, common communication assets into more advanced hosted environments. Leveraging the Internet to power communications solutions is now extremely popular, as this process comes with such a wide range of benefits by way of efficiency, cost reductions, functionality and more, allowing all companies to engage with modern collaboration tools.
Although it has been more than a decade since the first VoIP phones made their way to market, the technology has yet to hit a plateau with respect to adoption rate increases, investment and innovation. Rather, the industry is diversifying quickly, leading to more options for small business owners to choose from and bolstering the overall power of VoIP technology, further driving unified communications in a progressive direction.
Clear advantages TechTarget contributor Jon Arnold recently listed some of the advantages businesses will enjoy following a successful migration of phone systems from traditional landlines to ones based in IP. Perhaps most importantly, though, VoIP will often act as the foundation for UC investments, meaning that companies will likely need to make this initial transition to begin really capturing the power of advanced communications frameworks.
According to the author, the first benefit of note is the reduction of costs associated with telephone calls, as studies indicate that VoIP can lower expenditures by between 20 and 30 percent, which is an inarguably large amount to save on one aspect of collaboration. From fewer expenditures associated with equipment maintenance to the raw advantages of supporting calls through the Internet, VoIP tends to be more affordable in several capacities.
Arnold pointed out that productivity increases have been recorded by many companies that have successfully migrated to IP telephony, as the functionality of these solutions will be far more robust than traditional landline phones. This is further intensified by the ability to make VoIP systems available through a wide range of devices, thus supporting remote workers and telecommuting programs more comprehensively than in the past.
Finally, Arnold noted that VoIP is generally better-suited to the fast-paced, constantly evolving market conditions of the modern era, as companies will be more capable of making adjustments and refinements in real time when compared to legacy options.
Small business implications Although larger enterprises and mid-sized firms have been equally aggressive in their adoption of VoIP phone systems and other UC assets, small businesses might have the most to gain from these technologies. Considering the fact that budget and IT resources will be far more limited among entrepreneurial operations, the cost savings combined with the opportunity to boost productivity will be invaluable for smaller companies.
By leveraging the solutions of a UC provider that can offer cloud-based VoIP, video conferencing and other tools, entrepreneurs can harness the technological and collaborative power that was once reserved for only the largest companies with the highest profits.