Industry News >Unified Communications >

Kiosks Simplify Health Care with Unified Communications

May 27, 2015 by

Sometimes going to the doctor's office can be inconvenient. You have to schedule an appointment months in advance for a regular check-up or at least a day or two for other situations. Because canceling might force you to wait even longer, you have to plan your day around one thing that will most likely take no more than 30 minutes. It can be a nuisance when you don't have a pressing need to see your physician. Luckily, with unified communications and telemedicine, you no longer have to worry about these troublesome appointments.

Providing More Options

Telemedicine provides a plethora of benefits for users. Not only does it save people a trip to their doctors' offices, but the service also allows them to talk to physicians at any time. Through video conferencing, patients can have face-to-face discussions with health care professionals even when they're not meeting in person. With any Internet-connected device, people are able to talk to doctors anywhere.

If you thought that was easy, telemedicine has evolved since its implementation. Health care kiosks can now be found in several stores, offices, and schools. They provide the same opportunity to talk to medical professionals but with more accuracy. Kiosks now can collect more information and transfer it using a cloud service to allow physicians to make informed decisions about patients' health. Weight, height, age, and blood pressure can be measured within the structure, Forbes explained. Without even consulting a doctor, the kiosk can ask questions about the person's symptoms and analyze them to determine whether an over-the-counter medication will be useful or if a professional needs to be contacted.

By collecting information about patients' conditions, the kiosks can also tailor advertisements to fit people's needs, the source reported. Money is wasted regularly marketing to people who don't need certain products and services, but these kiosks can provide information to retailers to allow them to target the right audiences. This can be saved in users' profiles so that they never see an ad that doesn't apply to them when they visit kiosks.

Increasing Patient Engagement

Kiosks can also be found in hospitals to streamline check-in. Instead of talking to nurses or receptionists as soon as they arrive, patients can instead turn to kiosks. These stands contain databases of hospital events and classes, doctor directories, and maps, according to Kiosk Marketplace. This information can be downloaded to patients' phones to give them access anytime, leaving medical professionals to deal with actual patient care. Patients can then use presence awareness to determine who is available to talk to them.

People can also be more engaged in their health care using these kiosks. Not only are they checking their vitals, with the help of a medical attendant when needed, but they are also taking part in their long-term care. These kiosks prompt them to participate in follow-up programs that involve email and other media, Forbes explained. Patients can take surveys and communicate with physicians through video conferencing and instant messaging right from the booth. They can also make appointments, set up alerts and pay their bills, all from the kiosk, according to Kiosk Marketplace. Patients update their medical records in the kiosk as well, and since it's stored in the cloud, their physicians will be able to see it from any location.

Kiosks provide a plethora of services to both medical professionals and patients. Not only do they streamline the health care process, they also cater to people's needs.

Subscribe to Fuze's Newsletter