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Leading the Way to Better Communication: A CIO’s Path to UCaaS Adoption

August 16, 2016 by Amanda Maksymiw

CIOs are navigating a lot of change these days; change that will make their lives easier in the long run, but require crucial decision-making in order to get there. Decisions can seem confusing and complex.

“How should we incorporate public cloud into our IT infrastructure?”

“Who is responsible for long-term planning and customer data analysis?”

The path toward answering these questions can seem daunting at best.

This year’s agenda for CIOs is clear: 1) establish a clear strategy for digital competencies, and 2) master BI and data analytics for actionable insights across the enterprise. The challenge is advancing these goals while keeping everything else afloat.

By adopting UCaaS, CIOs can more strategically meet the communications needs of their current workforce and future recruits. They can reduce costs while improving collaboration across teams, using tools that speak the language of the end user. When taken altogether, there are many reasons why the modern CIO should seek cloud-based communication platforms to help solve short- and long-term goals.

Be inspired by some of the top reasons behind why CIOs have already made the move:

  • Find Peace of Mind in the Cloud. More than one third of companies are planning to implement hosted UCaaS solutions in the future. Those who have made the decision can look forward to peace of mind compared to the nearly 10 percent of contact centers who fear their systems won’t meet future needs. Don’t leave the future of employee communication to chance. It’s brighter on the other side with cloud-based communication.
  • Say Goodbye to Cases of MIA WFH. Do people who WFH seem MIA to you? Half of business leaders expect that working remotely will be business as usual in the near future, with 50 percent of workers predicted to work from home by 2020. UCaaS bridges the gap between distances separating coworkers.
  • Say Yes to BYOD. BYOD has some IT leaders pulling their hair out. But BYOD can be a major perk if done right. Consider this: more than two thirds of enterprise mobility stakeholders have seen OPEX or CAPEX cost reductions from embracing this trend. Letting end users work on the devices that make the most sense to them, well, just makes sense.
  • Apply a Platform Mentality. A mindset shift is in order for the modern IT executive; a move from a systems-based approach to a platform focus to revolutionize the inner workings of your IT. By focusing on partnerships that thrive in the cloud, you’re opening up your business to greater efficiencies and access to integrations that will extend the value of your data.
  • Understand Evolving Roles to Solve Modern Challenges. With many things a ch-ch-changing across the IT landscape, the biggest “future challenge” surrounds who will own which tasks. How will talent be recruited and retained? How will marketing and IT share responsibilities for data? What will be outsourced and who can be trusted as reliable partners to monitor and maintain applications in the cloud? These aren’t questions that will be answered overnight, but assembling the right integrated teams – supported by the right collaboration tools – to develop your cloud should be top priority. UCaaS is only one piece of the puzzle, but will go a long way toward helping CIOs get in touch with the needs of the modern workplace while also opening up the path for new conversations on strategic initiatives.



Today’s CIO needs to juggle a lot. UCaaS can help keep the balls in motion. From analytics to productivity gains to reduced infrastructure costs, let UCaaS be the solution for you.


Amanda Maksymiw
Amanda Maksymiw

Amanda is responsible for setting and managing the Fuze content marketing strategy including creating, producing and publishing engaging content. Throughout her career, she's worked with fast-growing tech companies and VCs on developing content marketing, influencer marketing and social media strategies. Amanda received her BBA in Marketing from the Isenberg School of Management at the University of Massachusetts, Amherst.

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