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8 Mobility Must-Haves in a UCaaS Solution

June 19, 2014 by

Any solid UC strategy includes a mobile component. Streamlining a variety of functions into tablets or mobile devices enables employees to work whenever, wherever. This doesn’t mean that they have to be on the clock 24/7, but it does add ease and accessibility to the workday. When you utilize a mobile solution, you simply become an extension of your IP PBX  plus, you are able to enjoy the same applications you would access through your IP address.

Here are 8 key considerations to weigh when choosing a mobile solution.

  1. Support. Does your provider have a consistent on-call support center? Are there resources there for you to troubleshoot your problems?

  2. Harmony. Find out about your provider’s infrastructure, particularly how components work together. Transitions from IP PBX to PSTN to your cellular network to your phone are very important and must be error-free in order for the service to work as intended.

  3. Redundancy. How strong is the network? While going wireless will potentially make any technological solution more complicated, a globally-redundant network that possesses failover capability is the backbone of any mobile UC solution. When a component of the network goes down, you should ensure that there are multiple methods of backup.

  4. Security. What protocols are in place to ensure security? With potentially sensitive information being transmitted to and from your device, you must be sure that your provider has adequate measures to ensure privacy.

  5. Presence. How user-friendly is your presence solution? Presence is integral to any UC mobile solution. You should be able to indicate your availability, even when away from your desk. Letting others know when you are busy saves valuable time.

  6. Four-digit extension dialing. Without this, there is little improvement on an old-fashioned cell phone. Part of the reason to employ a mobile UC solution is so you can have the same functionality you would have in your office.

  7. Sound quality. Conferencing from your cell phone can be problematic, and may not yield the best sound quality. This is not as much dependent on your UC mobile provider as your carrier: how is your carrier’s sound quality and reach of network? Are you ready to fully replace your desktop application, or is it simply a supplement?

  8. Your needs. How much are you getting for your money? How well does this package align with your resources, goals, and needs? Above all else, you need to go with what works best for you.

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