For several years, VoIP adoption rates have been growing. Organizations ranging from for-profit companies to government entities and beyond have turned to these resources in order to cut their telecommunications costs while improving call quality. And, perhaps most importantly of all, firms see VoIP adoption as a crucial stepping stone toward the deployment of unified communications solutions.
All of this remains true. Now, though, firms are increasingly looking beyond traditional VoIP options and are instead considering cloud-based communications solutions, as TMC Net recently highlighted.
Meeting Mobile NeedsAs the news source noted, many companies see hosted VoIP as a key means of gaining a competitive advantage in their given industries. Essentially, these cloud-based VoIP offerings provide the same types of benefits over legacy VoIP that VoIP does over land lines - superior performance at a lower cost. But there are a few additional reasons why cloud-based VoIP is seeing major adoption gains.
For one thing, there is the question of mobility. Mobility is quickly becoming a key issue for countless businesses, as employees are demanding greater flexibility in their work lives. A new VoIP solution must therefore have the means of providing service for users even when they are operating outside the office. Additionally, the VoIP service needs to be compatible with a wide range of device types, as a growing number of workers rely on their personal smartphones and tablets to conduct business-related communication.
TMC Net reported that hosted VoIP is much better able to accommodate this need than legacy VoIP offerings. This is thanks to the fact that cloud-based communication solutions are not limited geographically. Furthermore, these providers are more reliable, ensuring employees continue to enjoy service even in the event of a local disaster.
Moving ForwardGoing further, cloud services offer businesses greater opportunities for growth and expansion than legacy alternatives. With the cloud, scaling up to add more users is a simple process that can be completed quickly and easily, helping to keep organizations agile. And because cloud services are offered on a per-use basis, there is no risk of over-investment - firms only pay for the services they actually utilize.
This applies to unified communications as a service, as well. With UCaaS, there is little to no on-site installation required before companies can begin to take advantage of these UC resources. Cloud-based VoIP is therefore extremely valuable as a precursor to broader cloud-based UC, which business leaders increasingly view as the ultimate goal of their communication efforts.
With all of this in mind, it's clear why so many organizations are looking to the cloud as they seek out strategies for improving their communications abilities while driving down costs.