Unified communications is quickly advancing toward universal adoption. The technology has been around long enough that it no longer seems cutting-edge or mysterious. Instead, it seems like a very obvious and useful tool for businesses to improve collaboration, customer service, and more.
But that doesn't mean UC is now ubiquitous. There's still a long way to go before we reach that point. A big part of the reason for this is that there a few obstacles that tend to make the UC adoption process seem intimidating and difficult. Such a perception isn't entirely unreasonable - as Forbes contributor Steve Olenski recently highlighted, there are indeed challenges that must be overcome before firms can fully take advantage of UC solutions. But these obstacles should not prevent business owners and leaders from embracing UC and all of its inherent advantages.
UC ChallengesAccording to Olenski, there are two main challenges that business decision-makers face when it comes to approaching UC services: The sheer number of UC vendor options and untegration issues.
The first of these is, in a sense, a good problem to have. The rising popularity of UC tools has led to a huge surge in the number of vendors offering these products and services. This makes it easier for companies to find the best possible UC package for their specific needs. However, it also means that there's a better chance of choosing a suboptimal UC partner. Additionally, the evaluations will be longer and more extensive, which can lead business decision-makers to hesitate to begin this process.
In terms of integration, Olenski pointed out that many UC platforms will not integrate fully and easily with a company's legacy infrastructure. When this is the case, decision-makers will need to choose between abandoning this legacy infrastructure completely or searching for a UC solution that can indeed mesh well with the existing platform.
UC SolutionsWith all that being said, there's still no doubt that UC is an invaluable tool for businesses of all kinds, one that is absolutely worth facing these challenges to implement. And, fortunately, these obstacles seem more intimidating than they really are.
Most importantly, it is very possible for firms to find the ideal UC partner, so long as they are willing to put in the time to assess their own needs and goals first. With that information in place, company leaders can much more effectively evaluate the available options to find the best available partner. Similarly, this information will go a long way toward making the decision between abandoning or integrating with legacy apps. And, finally, a high-quality UC partner will offer the expertise needed to achieve integration and implementation quickly and easily.