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Preparing for Tomorrow's Workforce with Cloud Telephony

October 07, 2014 by

A lot gets said about millennials. Especially by those who are not millennials themselves. You'll hear about how entitled they are, and lazy, and apathetic. And so on. While most of these sentiments don't have any truth to them, it is true that millennials differ from earlier generations in a fair number of ways, including their approach to work. But lambasting them isn't likely to have any real impact. On the contrary, it's businesses that need to change their ways in order to accommodate tomorrow's workforce.

Cloud telephony can and should play a major role in these efforts.

Millennial Tendencies

One of the most significant differences between millennials and older workers is that the former group expects their jobs to be a lot more flexible. In their minds, the idea of being in the office at 9 and out at 5 is rather outdated. Instead, they want to be able to set their own hours and, critically, to work remotely at least occasionally. They have the mindset that as long as the work gets done (and done well), it shouldn't matter where or when it happens.

If an organization wants to attract and retain the most promising up-and-coming workers, it can't afford to ignore these trends. Ignoring these preferences and sticking to the old management style will make a business less appealing to the most highly sought-after young professionals. Instead, candidates will take positions at your more accommodating competitors. Not a desirable outcome.

The Cloud and the Future

There's really no question that businesses need to appeal to millennials entering the workforce. The real question is how they can meet this group's desires when it comes to job flexibility.

Organizations need to embrace technological solutions that allow personnel to remain productive, accountable, and available when working remotely. To this end, cloud telephony may be the best available option.

With a cloud-based unified communications platform, businesses can accomplish two key goals:

  1. The workforce gains access to a wide range of robust collaborative solutions.
  2. These tools are available at all times, even when workers are operating outside the office.
One example: Cloud telephony solutions allow workers to easily and instantly create and join audio conferences. Setting up a virtual meeting becomes simple and inviting for all employees. By adding video conferencing to the mix, these solutions become even more effective.

Cloud telephony solutions are reliable and easy to deploy, and they allow managers to monitor worker output and engagement. With all of these capabilities, allowing employees to work remotely is no longer worrisome - it's standard operating procedure.

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