In the past, when you left work, your responsibilities stayed in the office. Any tasks you didn't finish could be put off until tomorrow. In the highly competitive business world of 2015, that is no longer the case. To stay on top of the opposition, companies need to please their clients from all over the world at any time of day. This means having the right tools to do so. Unified communications can help employees stay connected to their work and clientele.
The Necessity of the Always-On EmployeeThe Monday through Friday, 9-to-5 workday no longer exists. While you may not be in the office outside of those hours, it in no way means signifies that you aren't working. Depending on what kind of business you're in, you may not have set hours. Even if you do, those boundaries especially do not exist if there's an emergency with a client. If you're the manager or boss, you need to be reachable at all times, whether that's during the week or on the weekend. Separate communications systems may cause you to miss an email or a phone call when you aren't in the office and that could make or break a deal.
Employees are already trying to make sure that doesn't happen. According to a survey by ThinkingPhones, 60 percent of employees respond to work-related emails outside of standard hours. Approximately 17 percent believe texting co-workers about job-related responsibilities is appropriate at any hour, while 11 percent said there is no cut-off time for calling. Many more check their phones before bed at night or right when they wake up in the morning. With this kind of dedication, it's impossible for a company's productivity not to go up.
UC Keeps Workers in Contact with Office, ClientsUC solutions help to simplify the process. With mobile convergence, there is no separation of work and personal communications. This not only saves the business money, but increases discussion and collaboration while on the go, the Huffington Post explained. The bring-your-own-device trend and a cloud service allow employees to access files and contacts from anywhere to boost productivity.
"As the more digitally inclined generation of young people who have never lived in a 'disconnected' world enter the workforce, the notion of constant accessibility will continue to become the norm," said David Laubner, vice president of marketing for ThinkingPhones. "As this shift continues, the implications of a never-ending workday can change the ways companies do business and have the potential to radically change what it means to be an employee in the Digital Age."
By 2030, 75 percent of the workforce will be comprised of millennials, according to the Technology Marketing Corporation. Instant communication is necessary for businesses to appeal to younger employees and to stay on par with their competitors. VoIP, presence, video and audio conferencing, and email offer them the ability to do so. Workers will be able to be out of the office while still maintaining the same sense of presence as if they were at their desks.