Industry News >Unified Communications >

Redundancy in Enterprise VoIP: A Tale of Two Definitions

April 29, 2014 by

While the world’s VoIP sphere can be perceived as one giant network, in reality it is made up of many smaller, intertwined networks. Using the term “mesh” to describe the global VoIP landscape is quite accurate—many small connections create a comprehensive network that is utilized by numerous people for a multitude of purposes.

In order to counteract potential malfunctions, there must be infrastructure in place to anticipate and counteract miscues. Just as the ability to communicate globally isn’t the sole responsibility of an individual provider, the responsibility of preventing and anticipating malfunctions cannot be placed on the shoulders of one individual network. Enter the idea of globally redundant networks.

Though “redundant” is defined by Webster’s as exceeding what is necessary, this description doesn’t apply to the VoIP world. In fact, redundancy is completely necessary in order to maintain a comprehensive network that is versatile and fail-safe. Thinking Phone Networks has taken a variety of measures to ensure redundancy. Having recently added a new data center in Frankfurt, Germany, we have a high-availability, fully redundant, multi-data center architecture that guarantees 99.999% uptime, even when a data center fails. Furthermore, our systems have disaster recovery capabilities, offering redundancy and failover capabilities that make sure you are available to contact and be contacted—no matter the situation.

While some might argue that costs incurred by maintaining and operating extra servers are unnecessary, the non-monetary costs (like the inconvenience of rescheduling or the potential loss of customer confidence) of a dropped call or failed communication can be far greater. And though “redundancy” is viewed as having more than is needed in most circumstances, in the VoIP world, it is exactly what is necessary.

Subscribe to Fuze's Newsletter