- September 12, 2018
- in Collaboration
- by Michael Affronti
Remote Control: Best Practices for Training an Anywhere Team
Training new employees takes time, communication, and a lot of patience. Add in the remote aspect and it’s a whole new level of difficulty. With nearly 50% of the population working remotely at least part of the time, companies must embrace new onboarding tactics built with remote workers in mind. Check out these tips to ensure you set your remote employees up for training success.
Make smart hires
First things first, hire the right people. Make sure the employees on your teams have experience working remotely and can thrive in an environment without direct supervision. It’s important to find people who are self-motivated and have strong communication skills. Hiring employees with past industry experience is also a plus as they require less training, creating an easier onboarding experience.
Implement the right technology
With 65% of the population described as visual learners, most employees learn hands-on tasks by seeing it done, then completing it themselves. When training remote employees, think about what tools are necessary to share information, communicate, and engage effectively. Consider utilizing screen grabbing technology to walk teams through the process step-by-step. This allows workers to watch onscreen and then replicate on their own afterward.
Don’t be alarmed if your employees frequently ask for clarification and have a flood of questions during onboarding; curiosity is important and you are there to be a resource. Therefore, it’s crucial that you’re readily available to answer questions, share historical context, and provide real-time feedback during working hours. Be upfront about your schedule for teammates who work in different time zones and specify exactly when they’ll be able to reach you.
Homework isn’t just for students! Assign your remote teams casual “homework assignments” to complete at their own pace. E-readings and online courses can help them better retain the information required to do their work quickly and effectively. Just be sure you’re lenient on deadlines so it doesn’t get in the way of their actual job.
A full-proof way to make your staff feel engaged and empowered is to encourage them to provide feedback on the training process afterward. This is a win-win because your employees will feel like they have a voice in the company, and you will learn valuable insight on how to improve the process for future employees.
While training remotely can seem like a challenging process, arming yourself with the proper tools and mindset makes all the difference in creating a cohesive and engaged workforce.