The phrase future of work is most often used to describe the growing presence of artificial intelligence in the workforce, a shift met with a change in the way we think about what truly constitutes work. At Fuze, we say that work is no longer a place, but it’s what you do. In fact, our research found that workers believe in a fluid work model with 89 percent reported that flexible work should be offered to all employees – as a practice, not as a benefit.
However, embracing the future of work can be challenging to conquer. Many business leaders argue that it is already here, while some believe we are years away from widespread adoption. Yet, businesses must take a stance on how to approach the changing workforce now.
Fortunately, the future of work drives every step of research and product development at Fuze, giving us a holistic perspective on how an organization can adapt and champion the future of work.
Here are the top 8 steps for businesses to successfully adapt to the future of work.
1. Ask: What is driving the future of work?
New technology, policies and dynamics are driving workforce trends forward and shaping the future of work. The most important part of dissecting these forces, however, is asking yourself what part of the future of work is advancing your organization. Whether it's expanding flexible working options or introducing globally distributed teams, find the most impactful area for your organization to capitalize on.
2. Explore: What does success look like in the modern workforce?
Take a look around the industry: Who are the champions, leaders, and innovators? Are there lessons you can learn from others who have succeeded or struggled along their future of work journey? These questions can guide organizations to work smarter, not harder, to avoid common pitfalls.
3. Research: What tools do my teams need to do their best work?
The right tools for business operations, communications and collaboration can make or break the productivity of an entire organization. For example, employees are most likely to use collaboration tools that fit naturally into their daily routine, so implementing a tool that includes the ability to toggle between communication methods like chat, voice and video will help each employee do their best work.
4. Understand: What do these changes mean for the organization and its employees?
Initiating change across an enterprise is never easy, so understanding the effects of a new policies and technology can help to reassure employees that the decisions you are making will enhance work experiences and meet larger business goals. The best way to understand worker preferences is to choose a flexible solution that allows individuals to slowly adapt and keep a sense of autonomy in their own work.
5. Execute: Lead by example.
This one is easy, give it a shot! With all of the research and careful consideration gathered, launching a new strategy or program can be executed with confidence to usher organization’s into the future of work. As a leader, make sure to encourage your teams to get on board with the new technologies or policies.
6. Measure: How have these changes impacted your goals?
After the initial implementation, take baseline metrics to ensure that you can accurately and tangibly measure how a change in strategy affects your company. If the data proves positive, keep the momentum going. But, if there seems to be a challenge in widespread adoption, the good news is that the future of work is it’s not going anywhere. Go back to the basics and try a new strategy.
7. Look ahead: Consider the next wave of the future of work.
The dynamic nature of the modern workforce must always be in the back of a business leader’s mind. Keep a close eye out for what trends are on the horizon to ensure you can stay in front of it and help your organization remain ahead.
8. Reflect and repeat.
As the enterprise moves towards expanding AI and workforce policies, business leaders should view this as a cycle of adapting, while also considering more long-term solutions. For example, the future of work is forcing traditional telephony to take a back seat to software-driven cloud communications platforms. Implementing these tools is critical for business leaders to future-proof unified communications technology roadmaps that provides a single, integrated strategy that businesses can rely on.
Successful adaptation to the future of work does not happen by accident. Preparing a company to embrace digital transformation is, in fact, a careful, calculated process that requires time and research. However, with the right tools, any enterprise - no matter the size or scale - can conquer the future of work, supporting worker preferences and bottom-line business goals.
To learn more about how Fuze builds solutions to support enterprises embracing the future of work, visit https://www.fuze.com/future-of-work.